SmartOrder — IDEXX online ordering and order matching
View the provider incident record →Current answer
eVetPractice (IDEXX) experienced a minor incident: SmartOrder — IDEXX online ordering and order matching. The provider currently marks this incident Investigating.
Incident Lifecycle
Affected Components
SmartOrder - Online Inventory Ordering
Incident Timeline
Investigating
SmartOrder is currently experiencing two issues affecting IDEXX online ordering in Cornerstone. These are both related to IDEXX integration but are being tracked as distinct problems.
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed ...
At this time, IDEXX orders submitted through SmartOrder within Cornerstone may fail to complete successfully or may need to be retried. This does not appear to affect every order, but online ordering is not fully reliable while we investigate.
We are also aware of a separate issue in which IDEXX orders placed ...
Jun 23, 2026 at 12:21 PM UTC
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