SmartOrder – Patterson Ordering Unavailable
View the provider incident record →Current answer
eVetPractice (IDEXX) experienced a minor incident: SmartOrder – Patterson Ordering Unavailable. The provider currently marks this incident Investigating.
Incident Lifecycle
Affected Components
SmartOrder - Online Inventory Ordering
Incident Timeline
Investigating
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.
Our teams are actively investigating and will share updates as more information becomes available.
Jan 5, 2026 at 7:00 PM UTC
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