WhatsApp & Meta Social Channels – Agent Replies Not Sending
Incident Lifecycle
Incident Timeline
Monitoring
A change has been implemented to restore agent replies on WhatsApp and Meta social channels.
We are continuing to monitor the results.
We are continuing to monitor the results.
May 22, 2026 at 9:20 AM UTC
Identified
We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.
May 20, 2026 at 12:03 PM UTC
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