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Deskpro Outage History

Uptime record, past incidents, and downtime history for Deskpro.

Checking current status...
74.7% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 30Jun 27

Monthly Uptime

Month Uptime Days Tracked Days with Issues
June 2026 55.6% 27 12
May 2026 74.2% 31 8
April 2026 96.7% 30 1
March 2026 33.3% 3 2

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
Intermittent errors when adding attachments
minor

Started: Jun 15, 3:39 PM

monitoring
A fix has been deployed to production. The underlying issue has been resolved and we are monitoring systems closely to confirm full stability. If you continue to experience problems, please contact our support team.
Jun 25, 10:17 AM
monitoring
We identified an issue affecting some Deskpro Cloud accounts that caused intermittent errors when uploading file attachments, and delayed search results with a persistent "search is indexing" message. We have applied mitigations, and attachment uploads are now working again for the large majority of affected accounts. Search indexing is still running behind on some accounts, so recently added content may take a little longer than usual to appear in search results. We are deploying permanent ...
Jun 18, 7:15 AM
identified
We identified an issue affecting a subset of customers in the US region that caused intermittent errors when uploading file attachments and delays in search results reflecting recent activity. Our engineering team applied mitigations on 16 June that restored attachment uploads for affected customers. We are continuing work this morning to fully resolve the underlying cause and clear the remaining backlog, so that search results return to normal. We will post a further update once this is reso...
Jun 17, 7:08 AM
investigating
We are aware of an issue affecting some customers where attachment uploads intermittently fail with an error. Intermediate steps have been taken to reduce the impact. Background jobs are currently degraded while we continue to investigate a permanent fix.
Jun 15, 8:17 PM
investigating
We're aware that some users may occasionally see an error when adding attachments to ticket replies. The issue is intermittent and uploads typically succeed when retried. The rest of the product is working normally and no data has been affected. Our team is investigating and working on a fix, and we'll share an update shortly.
Jun 15, 3:39 PM
May 2026
WhatsApp & Meta Social Channels – Agent Replies Not Sending
minor

Started: May 20, 12:03 PM

monitoring
A change has been implemented to restore agent replies on WhatsApp and Meta social channels. We are continuing to monitor the results.
May 22, 9:20 AM
identified
We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.
May 20, 12:03 PM
Inbound Voice Calls Not Alerting Agents
major

Started: May 7, 9:13 AM

monitoring
We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.
May 7, 9:56 AM
investigating
A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.
May 7, 9:13 AM
April 2026
Delayed email processing
minor

Started: Apr 23, 5:40 PM

monitoring
A fix has been implemented and delayed messages will start being reprocessed.
Apr 23, 8:12 PM
investigating
A subset of customers on Deskpro Cloud are experiencing delays for incoming emails. We are currently investigating this issue.
Apr 23, 5:40 PM
March 2026
Degraded performance with search functionality
minor

Started: Mar 27, 12:38 PM

monitoring
The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.
Mar 27, 5:15 PM
monitoring
Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.
Mar 27, 4:34 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 27, 3:33 PM
identified
A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.
Mar 27, 3:32 PM
identified
We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.
Mar 27, 12:38 PM
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