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Deskpro Outage History

Uptime record, past incidents, and downtime history for Deskpro.

Checking current status...
89.4% uptime over 47 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 13

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 92.3% 13 1
April 2026 96.7% 30 1
March 2026 25% 4 3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 47 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Inbound Voice Calls Not Alerting Agents
major

Started: May 7, 9:13 AM

monitoring
We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.
May 7, 9:56 AM
investigating
A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.
May 7, 9:13 AM
April 2026
Delayed email processing
minor

Started: Apr 23, 5:40 PM

monitoring
A fix has been implemented and delayed messages will start being reprocessed.
Apr 23, 8:12 PM
investigating
A subset of customers on Deskpro Cloud are experiencing delays for incoming emails. We are currently investigating this issue.
Apr 23, 5:40 PM
March 2026
Degraded performance with search functionality
minor

Started: Mar 27, 12:38 PM

monitoring
The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.
Mar 27, 5:15 PM
monitoring
Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.
Mar 27, 4:34 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 27, 3:33 PM
identified
A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.
Mar 27, 3:32 PM
identified
We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.
Mar 27, 12:38 PM
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