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95%of 80 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
100%
28
0
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Attempted Distributed Denial of Service (DDoS) on https://support.deskpro.com
All Deskpro Cloud helpdesks are now back online with the patched version, including those hosted in our US region.
We will continue to monitor closely. If you notice anything unexpected with your helpdesk, please contact us via support.deskpro.com.
monitoring
The patched version has now been deployed to our US region and we are carrying out final checks before restoring access. Helpdesks in our EU and UK regions remain available.
If your helpdesk is still showing this status page, it has not been restored yet; please bear with us.
monitoring
Helpdesks hosted in our UK region are now back online with the patched version, joining our EU region. We are now working on our US region and will restore access to the remaining Cloud customers once it has been completed and checked. We cannot yet give an exact restore time for the US region.
If your helpdesk is still showing this status page, it has not been restored yet; please bear with us.
monitoring
We have started bringing Deskpro Cloud helpdesks back online with the patched version. Helpdesks hosted in our EU region are now available again. We are working through the remaining regions and will restore access to the rest of our Cloud customers as each one is completed and checked.
If your helpdesk is still showing this status page, it has not been restored yet; please bear with us.
monitoring
Deployment of the patched versions of Deskpro to Cloud customers is under way. We are rolling out the changes across our Cloud infrastructure, and helpdesks will begin coming back online once the patched versions are deployed and checked. We cannot yet give an exact restore time.
monitoring
The patched versions for Deskpro have been built, tested and we are preparing to release.
We are still seeing significant delays in the third-party software sources that is slowing us down from deploying but are continuing to work on this.
Once we have successfully deployed the patches to Deskpro Cloud we will begin to return access to the helpdesks.
monitoring
The patched versions for Deskpro have been built, tested and are being prepared for release.
We are still seeing significant delays in the third-party software sources that is slowing us down from deploying but are continuing to work on this.
Deskpro Cloud will stay offline until the patched version has been deployed and checked. We cannot yet give a restore time.
monitoring
We are continuing to work on the patched version of Deskpro and have been able to make significant progress to being able to release.
We are still seeing significant delays in the third-party software sources that is hampering us but continuing to monitor a progress where we can.
Deskpro Cloud will stay offline until the patched version has been deployed and checked. We cannot yet give a restore time.
monitoring
We are continuing to work on the patched version of Deskpro.
We are seeing significant delays in the third-party software sources that we and many other software providers around the world depend on for PHP’s fixes and that allow us to ship changes safely.
Deskpro Cloud will stay offline until the patched version has been deployed and checked. We cannot yet give a restore time.
monitoring
We are still working on the patched version of Deskpro. Progress is slower than we expected due to delays in the third-party software sources that we and many other software providers around the world depend on for PHP’s fixes.
Deskpro Cloud will stay offline until the patched version has been deployed and checked. We cannot yet give a restore time.
monitoring
We are continuing to prepare and test a patched version of Deskpro using the fixes released by PHP.
Deskpro Cloud will stay offline until the patched version has been deployed and checked, as of yet, we cannot give a restore time.
Email sent to Cloud helpdesks during the outage is still being received and will be processed once service is restored. support.deskpro.com remains offline; please email support@deskpro.com.
Self-hosted: We will email customers when a patched release is available. Until then, please follow the guidance in our earlier email today.
monitoring
PHP has published fixes for two critical vulnerabilities, CVE-2026-109618 and CVE-2026-109619 (https://www.php.net/archive/2026.php). Following UK NCSC guidance (https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php), Deskpro Cloud remains offline as a precaution.
We are building and testing patched versions now. Cloud sites will return once the patched version is deployed and checked. We cannot yet give a restore time.
Email sent to Cloud helpdesks during the outage is still being received and will be processed once service is restored.
Support: support.deskpro.com is offline. Please email support@deskpro.com where we are monitoring incoming correspondance.
Self-hosted: We will email customers when a patched release is available. Until then, please follow the guidance in our earlier email today.
monitoring
Correction:
PHP has released fixes for the two critical vulnerabilities, CVE-2026-109618 and CVE-2026-109619. Their security advisory is here: https://www.php.net/archive/2026.php#2026-10-21-5
We are waiting for the official PHP docker images in order for us to build and test updated versions of Deskpro with the patched PHP. Deskpro Cloud will stay offline until the fix is in place, and we will bring services back as soon as it is safe to do so. Our next update will be by 17:00 BST.
monitoring
Deskpro Cloud is being taken offline temporarily as a precaution, in line with guidance from the UK National Cyber Security Centre (NCSC).
https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php
monitoring
Additional web application firewall rules are now active on Deskpro Cloud. Our network provider released them in response to these reports, and we are confirming they work as expected.
PHP's security release is still scheduled for 14:00 UTC (15:00 BST) today. Once it is out, we will build, test and roll out an updated Deskpro Cloud release. This will take several hours, and we will post here when the rollout starts.
If you host Deskpro yourself (DPC), we will share guidance once PHP's fix is available.
monitoring
We are aware of two security vulnerabilities in PHP, the programming language Deskpro is built on: CVE-2026-109618 and CVE-2026-109619. PHP has scheduled a security release for 14:00 UTC (15:00 BST) today, 21 October, which is expected to fix them.
- We are preparing to apply PHP's fix to Deskpro Cloud as soon as it is released.
- If you host Deskpro yourself, we will share guidance on updating once PHP's fix is available.
If you have any questions, please contact our support team.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Deskpro Cloud AI degraded (US hosting region)
minorSource not attested
Last archived state: resolved
View archived record details
Admin Interface
monitoring
The issue has been mitigated and AI features are operating normally.
investigating
Some customers on our US hosting region are experiencing errors with Deskpro-managed AI connections, which may prevent AI features from being configured or used. We are investigating.
Images and attachments not loading (EU region)
minorSource not attested
Last archived state: resolved
View archived record details
Agent Interface
monitoring
Images and attachments are loading normally again across the EU region, and we have had no new reports since 07:00 UTC. If you are still seeing missing images, please refresh your browser first, and contact us at support.deskpro.com if the problem persists.
We have not yet established what caused this and are continuing to investigate. We will update this page with our findings.
investigating
We are investigating reports that images and attachments are not loading for some helpdesks in our EU region. Affected agents see missing images on existing tickets, and some replies containing images fail with an error.
Tickets, replies and all other functions are otherwise working. Text-only replies send normally.
July 2026
Potential authentication issues with Google Auth on cloud sites
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A temporary fix has been implemented for those who have been affected. We are currently working on a longer term fix.
identified
The issue has been identified an we are working on a fix.
investigating
We are currently investigating reports of authentication issues using Google SSO. Other methods of authentication seem to be unaffected.
June 2026
Intermittent errors when adding attachments
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed to production. The underlying issue has been resolved and we are monitoring systems closely to confirm full stability. If you continue to experience problems, please contact our support team.
monitoring
We identified an issue affecting some Deskpro Cloud accounts that caused intermittent errors when uploading file attachments, and delayed search results with a persistent "search is indexing" message. We have applied mitigations, and attachment uploads are now working again for the large majority of affected accounts.
Search indexing is still running behind on some accounts, so recently added content may take a little longer than usual to appear in search results. We are deploying permanent ...
identified
We identified an issue affecting a subset of customers in the US region that caused intermittent errors when uploading file attachments and delays in search results reflecting recent activity. Our engineering team applied mitigations on 16 June that restored attachment uploads for affected customers. We are continuing work this morning to fully resolve the underlying cause and clear the remaining backlog, so that search results return to normal. We will post a further update once this is reso...
investigating
We are aware of an issue affecting some customers where attachment uploads intermittently fail with an error. Intermediate steps have been taken to reduce the impact. Background jobs are currently degraded while we continue to investigate a permanent fix.
investigating
We're aware that some users may occasionally see an error when adding attachments to ticket replies. The issue is intermittent and uploads typically succeed when retried. The rest of the product is working normally and no data has been affected. Our team is investigating and working on a fix, and we'll share an update shortly.
May 2026
WhatsApp & Meta Social Channels – Agent Replies Not Sending
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A change has been implemented to restore agent replies on WhatsApp and Meta social channels.
We are continuing to monitor the results.
identified
We are currently experiencing an issue affecting outbound messaging on WhatsApp and Meta social channels. Our team has identified the cause and a fix is in progress.
Inbound Voice Calls Not Alerting Agents
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.
investigating
A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.
April 2026
Delayed email processing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and delayed messages will start being reprocessed.
investigating
A subset of customers on Deskpro Cloud are experiencing delays for incoming emails. We are currently investigating this issue.
March 2026
Degraded performance with search functionality
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The backlog continues to reduce and we will continue to monitor over the weekend. A minority of accounts may continue to see the warning message as the final backlog gets processed.
monitoring
Progress has been made working through the backlog. The additional resource is still up and we will continue to monitor progress.
monitoring
A fix has been implemented and we are monitoring the results.
identified
A large number of changes have accumulated that require indexing, causing our processor to fall behind. We've added additional resources to increase throughput and are actively processing the backlog.
identified
We're aware of reports of some customers seeing the warning message "search is behind indexing". We're currently investigating and adding additional resource to mitigate in the mean time.
