Datto Workplace - AU5 - Agents/Portal are unable to connect
View the provider incident record →Current answer
Datto (Kaseya) experienced a major incident: Datto Workplace - AU5 - Agents/Portal are unable to connect. ServiceAlert observed recovery on Oct 6, 2026.
Official Datto (Kaseya) status page Current Datto (Kaseya) status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow Datto (Kaseya) for future changes.
Incident Lifecycle
Affected Components
AU5
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 5, 2026 at 11:09 PM UTC
Investigating
We are aware of a problem where agents are unable to connect and portal users are unable to login in the AU region.
The Kaseya Engineering Team is currently investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is currently investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Oct 5, 2026 at 9:35 PM UTC
Was your business affected by this Datto (Kaseya) outage?
Follow Datto (Kaseya) and route available status alerts to email or a team channel.