Current answer
Datto (Kaseya) experienced a major incident: BMS & Vorex - Billing and Invoice Errors. ServiceAlert observed recovery on Oct 1, 2026.
Official Datto (Kaseya) status page Current Datto (Kaseya) status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
APAC
UK
US
Vorex
Incident Timeline
Identified
The issue has been identified and a fix is being implemented.
Oct 1, 2026 at 6:06 PM UTC
Investigating
We are aware of a problem in both BMS and Vorex where users are getting errors when generating batch invoices, using billing automations to send invoices, and issues using the "Post All" button when in the "Billing Review" stage.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Oct 1, 2026 at 5:55 PM UTC
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