Datto SaaS Protection - M365 Backup and Restore issues affecting customers in multiple regions
View the provider incident record →Current answer
Datto (Kaseya) experienced a minor incident: Datto SaaS Protection - M365 Backup and Restore issues affecting customers in multiple regions. ServiceAlert observed recovery on Aug 31, 2026.
Official Datto (Kaseya) status page Current Datto (Kaseya) status
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Incident Lifecycle
Affected Components
SaaS Protection Backups
SaaS Protection Restores/Exports
Incident Timeline
Monitoring
Our R&D team has implemented additional changes to restore full functionality to affected customers and they are closely monitoring for any other issues.
Aug 26, 2026 at 7:44 PM UTC
Identified
Our R&D team is continuing to address this issue and restore full functionality to the affected customers.
Aug 26, 2026 at 5:06 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Aug 26, 2026 at 12:03 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 25, 2026 at 11:57 PM UTC
Identified
We are continuing to work on a fix for this issue.
Aug 25, 2026 at 9:48 PM UTC
Identified
We are aware of a problem where some Datto SaaS Protection customers hosted in multiple regions are experiencing backup and restore issues. Export services are not affected.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.k...
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.k...
Aug 25, 2026 at 8:39 PM UTC
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