Datto SaaS Protection - M365 Backup and Restore issues affecting customers in multiple regions
View the provider incident record →Current answer
Datto (Kaseya) experienced a major incident: Datto SaaS Protection - M365 Backup and Restore issues affecting customers in multiple regions. The provider currently marks this incident Identified.
Incident Lifecycle
Affected Components
SaaS Protection Backups
SaaS Protection Restores/Exports
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Aug 25, 2026 at 9:48 PM UTC
Identified
We are aware of a problem where some Datto SaaS Protection customers hosted on V2 nodes in multiple regions are experiencing backup and restore issues. Export services are not affected.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at http...
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at http...
Aug 25, 2026 at 8:39 PM UTC
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