VSA10 - Degraded Performance - All regions
Incident Lifecycle
Incident Timeline
Identified
We are still experiencing issues with subset of VSA10 customers unable to use Remote control feature. Our team is actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
Apr 10, 2026 at 4:54 PM UTC
Monitoring
Currently Application functionality for all the regions looks stable. We will continue to monitor the results and keep you posted accordingly.
We apologize for the inconvenience caused.
- Kaseya Cloud Operations Team
We apologize for the inconvenience caused.
- Kaseya Cloud Operations Team
Apr 10, 2026 at 10:23 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 10, 2026 at 9:43 AM UTC
Investigating
Our team has identified an issue with the file transfer feature across all VSA10 regions. We are actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
Apr 10, 2026 at 8:57 AM UTC
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