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SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

870
Meeting SLA
960
Breaching SLA
1,830
SLA-tracked vendors
48%
Compliance rate
Service Status SLA Target Actual (30d) Delta
DoiT International Breaching SLA 99.9% 0.56% -99.34
Truckstop Breaching SLA 99.9% 1.11% -98.79
Mintra Breaching SLA 99.9% 1.25% -98.65
F5 Cloud Breaching SLA 99.9% 2.08% -97.82
FireHydrant Breaching SLA 99.9% 2.64% -97.26
Turbot Breaching SLA 99.9% 3.06% -96.84
SafeBase Breaching SLA 99.9% 3.89% -96.01
Supabase Breaching SLA 99.9% 5.56% -94.34
Telnyx Breaching SLA 99.9% 5.56% -94.34
Pexip Service Breaching SLA 99.9% 6.67% -93.23
Mobilize Breaching SLA 99.9% 7.50% -92.40
Qualys Breaching SLA 99.9% 10.14% -89.76
Scaleway Breaching SLA 99.9% 10.42% -89.48
Ledger Breaching SLA 99.9% 15.56% -84.34
Barracuda Networks Breaching SLA 99.9% 15.97% -83.93
Neon One Breaching SLA 99.9% 16.81% -83.09
Posit Breaching SLA 99.9% 17.78% -82.12
Akamai Breaching SLA 99.99% 17.92% -82.07
Diligent Breaching SLA 99.9% 19.03% -80.87
Flexera System Status Dashboard Breaching SLA 99.9% 22.50% -77.40
Khoros Breaching SLA 99.9% 22.50% -77.40
Cloudability Breaching SLA 99.9% 22.64% -77.26
Vidyard Breaching SLA 99.9% 24.44% -75.46
Observe Breaching SLA 99.9% 25.42% -74.48
DrFirst Breaching SLA 99.9% 26.81% -73.09
Sprout Social Breaching SLA 99.9% 26.94% -72.96
Intercom Breaching SLA 99.9% 27.92% -71.98
Central 1 Breaching SLA 99.9% 29.31% -70.59
LastPass Breaching SLA 99.9% 30.28% -69.62
Sumo Logic Breaching SLA 99.9% 31.53% -68.37
Phrase Breaching SLA 99.9% 32.64% -67.26
WonderFi Breaching SLA 99.9% 34.72% -65.18
Pendo Breaching SLA 99.9% 36.11% -63.79
Ivanti Cloud Breaching SLA 99.9% 36.25% -63.65
Rootly Breaching SLA 99.9% 36.39% -63.51
SambaSafety Breaching SLA 99.9% 36.94% -62.96
Holvi Payment Services Oy Breaching SLA 99.9% 37.08% -62.82
Peloton Breaching SLA 99.9% 37.50% -62.40
Versapay Breaching SLA 99.9% 41.53% -58.37
Spendesk Breaching SLA 99.9% 42.50% -57.40
InnFlow Breaching SLA 99.9% 43.06% -56.84
Zoom Breaching SLA 99.9% 43.47% -56.43
Dashlane Breaching SLA 99.9% 45.28% -54.62
Sendcloud Breaching SLA 99.9% 46.53% -53.37
tricentis Breaching SLA 99.9% 46.67% -53.23
Worldline WLOP Breaching SLA 99.9% 46.94% -52.96
Vonage Contact Centre (VCC) Breaching SLA 99.9% 47.78% -52.12
Renaissance Learning Breaching SLA 99.9% 48.47% -51.43
ThousandEyes Breaching SLA 99.9% 48.47% -51.43

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.