Incident Analytics

MTTR trends, severity patterns, and resolution intelligence across 2317+ cloud services

5194

Incidents (30 days)

15835 in 90 days

—

MTTR (30 days)

— over 90 days

2168

Most Affected

NetSuite

15702

Active Incidents

786 services affected (30d)

Incident Volume & Severity

Daily Incident Volume (90 days)

Severity Distribution

Resolution & Timing Patterns

MTTR Trend (weekly average)

Incidents by Day of Week

Most Affected Services

Export CSV Export JSON

Service	Incidents	MTTR	Worst Severity
NetSuite	2168	—	Critical
Xendit	1353	—	Critical
Khipu	574	—	Critical
dLocal	556	—	Major
Twilio	439	—	Major
Mercado Pago	229	—	Major
Zscaler	211	—	Major
Cloudflare	203	—	Critical
Pitney Bowes	173	—	Critical
Scaleway	146	—	Critical
Anthropic (Claude)	139	—	Critical
Vonage	134	—	Critical
Sinch	126	—	Critical
Sage	122	—	Critical
Quicknode	120	—	Critical
IremboGov	102	—	Critical
OpenAI	91	—	Critical
BrowserStack	85	—	Critical
Ledger	84	—	Critical
Coinbase	83	—	Major

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Understanding Incident Analytics

Mean Time To Resolution (MTTR) is a key reliability metric that measures how quickly cloud vendors resolve incidents. Lower MTTR indicates a more responsive operations team. By tracking MTTR trends over time, teams can identify whether their vendors are improving or degrading in incident response capability.

How We Compute Analytics

ServiceAlert.ai monitors 2317+ cloud services around the clock, detecting incidents from official status pages, API endpoints, and community reports. This page aggregates 90 days of incident data to compute MTTR trends, severity distributions, day-of-week patterns, and per-component breakdowns. All incident data can be exported as CSV or JSON for your own analysis.

For individual service reliability, see Uptime Rankings or SLA Compliance.