Incident Analytics

MTTR trends, severity patterns, and resolution intelligence across 2317+ cloud services

5202

Incidents (30 days)

14045 in 90 days

—

MTTR (30 days)

— over 90 days

2163

Most Affected

NetSuite

13971

Active Incidents

794 services affected (30d)

Incident Volume & Severity

Daily Incident Volume (90 days)

Severity Distribution

Resolution & Timing Patterns

MTTR Trend (weekly average)

Incidents by Day of Week

Most Affected Services

Export CSV Export JSON

Service	Incidents	MTTR	Worst Severity
NetSuite	2163	—	Critical
Xendit	772	—	Major
Khipu	431	—	Critical
Twilio	415	—	Major
dLocal	411	—	Major
Zscaler	258	—	Major
Cloudflare	225	—	Critical
Pitney Bowes	178	—	Critical
Mercado Pago	139	—	Major
Sinch	123	—	Critical
Anthropic (Claude)	110	—	Critical
Quicknode	107	—	Critical
Sage	107	—	Critical
Vonage	107	—	Major
Scaleway	102	—	Critical
Coinbase	95	—	Critical
BrowserStack	92	—	Critical
IremboGov	91	—	Critical
OpenAI	82	—	Critical
Alchemy	76	—	Major

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Understanding Incident Analytics

Mean Time To Resolution (MTTR) is a key reliability metric that measures how quickly cloud vendors resolve incidents. Lower MTTR indicates a more responsive operations team. By tracking MTTR trends over time, teams can identify whether their vendors are improving or degrading in incident response capability.

How We Compute Analytics

ServiceAlert.ai monitors 2317+ cloud services around the clock, detecting incidents from official status pages, API endpoints, and community reports. This page aggregates 90 days of incident data to compute MTTR trends, severity distributions, day-of-week patterns, and per-component breakdowns. All incident data can be exported as CSV or JSON for your own analysis.

For individual service reliability, see Uptime Rankings or SLA Compliance.