Datto RMM - Merlot - Agent-based alerts are not being raised on the platform
Incident Lifecycle
Incident Timeline
Monitoring
The R&D team identified the cause of the issue and implemented a fix.
New alerts are now creating on the platform in real time, and previous alerts impacted by this issue are being processed and will be raised in the accounts within the next 2 hours.
New alerts are now creating on the platform in real time, and previous alerts impacted by this issue are being processed and will be raised in the accounts within the next 2 hours.
Mar 20, 2026 at 12:21 PM UTC
Investigating
We are aware of a problem where Agent-based alerts are not being raised on the platform for Datto RMM on the Merlot platform
The Kaseya R&D Team are aware of the issue and are investigating the root cause.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya R&D Team are aware of the issue and are investigating the root cause.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Mar 20, 2026 at 10:48 AM UTC
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