Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login
View the provider incident record →Current answer
Datto (Kaseya) experienced a critical incident: Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
Spanning Uniview Portal
Incident Timeline
Monitoring
Following the identification of issues affecting customer account access in the Canada and Asia-Pacific regions, further investigation determined that customers in the US region were also impacted.
A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions.
Our R&D team is monitoring for any other issues.
A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions.
Our R&D team is monitoring for any other issues.
Sep 14, 2026 at 6:34 PM UTC
Investigating
We are aware of a problem where Spanning customers hosted in the Canada and Asia-Pacific regions are currently unable to login to their accounts.
The Kaseya Engineering Team is currently investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya Engineering Team is currently investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 14, 2026 at 4:53 PM UTC
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