Rise 360: Video Files Missing From Published Output
Incident Lifecycle
Incident Timeline
Monitoring
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected.
Jul 21, 2026 at 5:43 PM UTC
Monitoring
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. If you published a course while this issue was active, republish it to ensure video files are included as expected.
Jul 21, 2026 at 5:26 PM UTC
Investigating
Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.
Jul 21, 2026 at 5:02 PM UTC
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