Localization: Translation failures with DeepL glossaries
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been deployed to address the issue affecting translations in Rise 360 and Storyline 360 when using a glossary. Translation requests using glossaries should now process successfully.
We will continue to monitor the situation and provide further updates as needed.
We will continue to monitor the situation and provide further updates as needed.
Jun 22, 2026 at 9:46 PM UTC
Identified
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified the root cause and are working on a fix. Glossary creation continues to be impacted. Translations remain stable when a glossary is not used.
Jun 22, 2026 at 8:19 PM UTC
Investigating
We are continuing to investigate this issue.
Jun 22, 2026 at 7:30 PM UTC
Investigating
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used.
Jun 22, 2026 at 6:12 PM UTC
Investigating
We are continuing to investigate this issue.
Jun 22, 2026 at 4:33 PM UTC
Investigating
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.
Jun 22, 2026 at 3:30 PM UTC
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