Current answer
Arctic Wolf experienced a major incident: Arctic Wolf Agent Downloads failing. ServiceAlert observed recovery on Oct 14, 2026.
Looking for an update now? Check the current status, or follow Arctic Wolf for future changes.
Incident Lifecycle
Affected Components
Portal-Documentation & Support Portal
Incident Timeline
Monitoring
Our teams deployed a configuration change on 10/09/26 23:28 UTC to improve download processing.
While improvements have been observed, some users may continue to experience intermittent errors when downloading the Arctic Wolf Agent via the Unified Portal.
Our engineering teams are actively testing and rolling out additional service enhancements to fully restore download stability.
Next update: 10/14/26 16:00 UTC
While improvements have been observed, some users may continue to experience intermittent errors when downloading the Arctic Wolf Agent via the Unified Portal.
Our engineering teams are actively testing and rolling out additional service enhancements to fully restore download stability.
Next update: 10/14/26 16:00 UTC
Oct 13, 2026 at 3:43 PM UTC
Monitoring
We have implemented a fix and are monitoring Agent downloads via the Unified Portal.
Next Update: 10/13/26 16:00 UTC
Next Update: 10/13/26 16:00 UTC
Oct 12, 2026 at 3:15 PM UTC
Investigating
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal.
Teams have implemented enhanced logging to assist investigation
Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows
Next Update: 10/12/26 16:00 UTC
Teams have implemented enhanced logging to assist investigation
Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows
Next Update: 10/12/26 16:00 UTC
Oct 9, 2026 at 7:57 PM UTC
Investigating
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal.
Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows
Next Update: 10/09/26 20:00 UTC
Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows
Next Update: 10/09/26 20:00 UTC
Oct 9, 2026 at 5:56 PM UTC
Investigating
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal.
Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows
Next Update: 10/09/26 18:00 UTC
Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows
Next Update: 10/09/26 18:00 UTC
Oct 9, 2026 at 4:10 PM UTC
Investigating
We are aware of an issue affecting download of Arctic Wolf Agent via Unified Portal.
Users may be unable to download Arctic Wolf Agent.
Our team has been alerted and is investigating.
Next Update: 10/09/26 16:00 UTC
Users may be unable to download Arctic Wolf Agent.
Our team has been alerted and is investigating.
Next Update: 10/09/26 16:00 UTC
Oct 9, 2026 at 3:08 PM UTC
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