New Multi-region uptime checks and custom-domain status pages

Arctic Wolf Outage History

Daily provider-status observations and published incident history for Arctic Wolf.

Operational

Arctic Wolf is operational. Verified . Official provider source.

Looking for an update now? Check the current status, or follow Arctic Wolf for future changes.

68.4% of 57 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 96.7% 30 1

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Logins impacted on the Aurora EDR console in APAC Region
major Observed active window 1h 7m

View incident details and source

Started:

Aurora Endpoint
monitoring
We have implemented a fix for the issue affecting all logins on the Aurora EDR console. Services in the APAC region appear to be recovering and we are monitoring stability. Next Update: 10/19/2026 10:00 UTC
identified
We have implemented a fix for the issue affecting all logins on the Aurora EDR console. Services in the APAC region appear to be recovering and we are monitoring stability. Next Update: 10/19/2026 10:00 UTC
identified
We are aware of an issue affecting all logins on the Aurora EDR console. Users may experience login issues within the APAC region. Our teams are working to implement a fix for this issue. Next Update: 10/19/2026 10:00 UTC
investigating
We are aware of an issue affecting all logins on the Aurora EDR console. Users may experience login issues within the APAC region. Our team have been alerted and continue their investigation. Next Update: 10/19/2026 09:00 UTC
investigating
We are aware of an issue affecting admin logins on the Aurora EDR console, at this time the teams are continuing to investigate the issue. Admin users may experience login issues within the APAC region. Our team has been alerted and is investigating. Next Update: 10/19/2026 09:00 UTC
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue affecting all logins on the Aurora EDR console. Users may experience login issues within the APAC region. Our team has been alerted and is investigating. Next Update: 10/19/2026 08:00 UTC
investigating
We are currently investigating this issue.
Arctic Wolf Agent Downloads failing
major Observed active window 118h 51m

View incident details and source

Started:

Portal-Documentation & Support Portal
monitoring
Our teams deployed a configuration change on 10/09/26 23:28 UTC to improve download processing. While improvements have been observed, some users may continue to experience intermittent errors when downloading the Arctic Wolf Agent via the Unified Portal. Our engineering teams are actively testing and rolling out additional service enhancements to fully restore download stability. Next update: 10/14/26 16:00 UTC
monitoring
We have implemented a fix and are monitoring Agent downloads via the Unified Portal. Next Update: 10/13/26 16:00 UTC
investigating
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Teams have implemented enhanced logging to assist investigation Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/12/26 16:00 UTC
investigating
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/09/26 20:00 UTC
investigating
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/09/26 18:00 UTC
investigating
We are aware of an issue affecting download of Arctic Wolf Agent via Unified Portal. Users may be unable to download Arctic Wolf Agent. Our team has been alerted and is investigating. Next Update: 10/09/26 16:00 UTC
Third party EDR tools flagging Risk Scan Utility
minor Observed active window 116h 56m

View incident details and source

Started:

Managed Risk/ Aurora Vulnerability Management-Agent Infrastructure Managed Risk/ Aurora Vulnerability Management-Agent Infrastructure Managed Risk/ Aurora Vulnerability Management-Agent Infrastructure Managed Risk/ Aurora Vulnerability Management-Agent Infrastructure
monitoring
Arctic Wolf continues to monitor Customers who have had Signed Script Mode enabled in their environment Next Update: 10/13/26 16:00 UTC
monitoring
Arctic Wolf continues to monitor Customers who have had Signed Script Mode enabled in their environment Next Update: 10/12/26 16:00 UTC
monitoring
After investigating this issue Arctic Wolf determined that this issue, which causes third party EDR tools to flag risk scan utilities is impacting customers who are not utilizing signed script mode. Impacted customers have been directly notified and Signed Script Mode has been enabled in their environment. We believe that this change will mitigate the improper flagging of risk scan utilities. We are currently monitoring these changes Next Update: 10/09/26 16:00 UTC
investigating
Our team is continuing to investigate an issue affecting Third Party EDR Solutions. Users may experience EDR solutions alerting on Arctic Wolf Risk Scan Utility. Next Update: 10/08/26 23:00 UTC
investigating
We are aware of an issue affecting Third Party EDR Solutions. Users may experience EDR solutions alerting on Arctic Wolf Risk Scan Utility. Our team has been alerted and is investigating. Next Update: 10/08/26 21:00 UTC
Aurora Protect agent version 3.5 Memory Protection exclusions are not being applied
major Observed active window 48h 13m

View incident details and source

Started:

Aurora Endpoint Aurora Endpoint
monitoring
We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue where some configured Memory Protection exclusions were not being applied. Endpoints with automatic updates enabled will receive the updated version. Subset of endpoints that installed an earlier version of Aurora Protect 3.5 may not be able to upgrade automatically. Steps to upgrade these endpoints to the updated version are available in this knowledge base article: [https://support.arcticwolf.com/hc/en-us/articles/56785626631579-Aurora-Protect-How-To-Upgrade-Aurora-Protect-3-5-1000-6704-to-Aurora-Protect-3-5-1000-7405] Until an endpoint is upgraded, the workaround in this knowledge base article continues to resolve the exclusions issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working] Our team is continuing to work on additional options to simplify the upgrade for affected endpoints. Next update: 10/07/26 16:00 UTC
identified
We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue where some configured Memory Protection exclusions were not being applied. Endpoints with automatic updates enabled will receive the updated version. Subset of endpoints that installed an earlier version of Aurora Protect 3.5 may not be able to upgrade automatically. Steps to upgrade these endpoints to the updated version are available in this knowledge base article: [https://support.arcticwolf.com/hc/en-us/articles/56785626631579-Aurora-Protect-How-To-Upgrade-Aurora-Protect-3-5-1000-6704-to-Aurora-Protect-3-5-1000-7405] Until an endpoint is upgraded, the workaround in this knowledge base article continues to resolve the exclusions issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working] Our team is continuing to work on additional options to simplify the upgrade for affected endpoints. Next Update: 10/06/26 21:00 UTC
identified
We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue. Endpoints with automatic updates enabled will receive the updated version. We have identified that some endpoints may not be able to receive the updated version automatically. Our team is actively investigating a fix for this. In the meantime, the workaround in this knowledge base article continues to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working] Next update: 10/06/26 16:00 UTC
identified
We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue. Endpoints with automatic updates enabled will receive the updated version. We have identified that some endpoints may not be able to receive the updated version automatically. Our team is actively investigating a fix for this. In the meantime, the workaround in this knowledge base article continues to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working] Next update: 10/06/26 16:00 UTC
identified
We are aware of an issue affecting Aurora Protect agent version 3.5. Users may find that some configured Memory Protection exclusions are not being applied. This may cause previously excluded applications to be alerted on or blocked. We have identified the cause and a workaround. While a fix is being released, users can follow the steps in this knowledge base article to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working] Next Update: 10/05/26 16:00 UTC
Aurora MTC Tenant Creation failing
major Observed active window 5h 57m

View incident details and source

Started:

Aurora Endpoint
investigating
We are continuing to investigate the issue which is affecting MTC Tenant Creation in Japan region. Users may continue to experience failures creating tenants via MTC. As a workaround, selecting "Retry" after initial failure is successful Next Update: 10/05/26 19:00 UTC 引き続き、MTC(Multi-Tenant Console)でのテナント作成において日本リージョンに影響している問題について調査を進めております。 ユーザーの皆様におかれましては、MTC経由でのテナント作成が失敗する現象が継続して発生する可能性がございます。 回避策として、初回の失敗後に「再試行(Retry)」を選択いただくことで、作成が正常に完了することを確認しております。 次回更新: 2026年10月5日 19:00(UTC)
investigating
We are continuing to investigate the issue which is affecting MTC Tenant Creation in Japan region. Users may continue to experience failures creating tenants via MTC. As a workaround, selecting "Retry" after initial failure is successful Next Update: 10/05/26 17:00 UTC 引き続き、MTC(Multi-Tenant Console)でのテナント作成において日本リージョンに影響している問題について調査を進めております。 ユーザーの皆様におかれましては、MTC経由でのテナント作成が失敗する現象が継続して発生する可能性がございます。 回避策として、初回の失敗後に「再試行(Retry)」を選択いただくことで、作成が正常に完了することを確認しております。 次回更新: 2026年10月5日 17:00(UTC)
investigating
We are aware of an issue affecting MTC Tenant Creation in Japan region. Users may experience failures creating tenants via MTC. As a workaround, selecting "Retry" after initial failure is successful Our team has been alerted and is investigating. Next Update: 10/05/26 15:00 UTC 事象名: MTC テナント作成の失敗 現在、日本リージョンにおいて MTC テナント作成に影響する問題が発生していることを確認しております。 ご利用のお客様におかれましては、MTC を使用したテナント作成時に失敗が発生する場合があります。 暫定的な回避策として、初回の作成失敗後に「Retry（再試行）」を実行することで、正常に作成できる場合があることを確認しております。 本事象については担当チームにて認識しており、現在調査を進めております。 次回更新予定: 2026/10/05 15:00 UTC
Aurora Endpoint Console - Subset of fields experiencing a parsing error
minor Observed active window 2h 35m

View incident details and source

Started:

Aurora Endpoint Aurora Endpoint
monitoring
Our upstream Vendor has implemented a fix for affecting Aurora Endpoint Console. We have begun restoring corrupted data to resolve display issue Next Update: 10/02/26 17:00 UTC
investigating
We are aware of an issue affecting Aurora Endpoint Console. Users may experience some fields returning corrupted data. Endpoints remain protected as this graphical issue does not impact Protect/Focus functionality Our team has identified the error and are implementing a resolution. Next Update: 10/02/26 15:00 UTC
September 2026
Unified Portal Inaccessible Globally
critical Observed active window 6h 25m

View incident details and source

Started:

Portal-Log Search Portal-Log Search Portal-Log Search Portal-Log Search Portal-Data Explorer Portal-Data Explorer Portal-Data Explorer Portal-Data Explorer Portal-Documentation & Support Portal Portal-Documentation & Support Portal Portal-Documentation & Support Portal Portal-Documentation & Support Portal
monitoring
After investigating, we discovered that identify management services which authenticate access to the Unified Portal experienced an increase in requests from internal services which resulted in degraded Unified Portal performance, and in some cases the inability to access the Unified Portal. After these increased requests were canceled by Arctic Wolf teams the Unified Portal began to stabilize and access issues began resolving. Access should now be recovering for all users. We are currently...
investigating
We are aware of an issue affecting accessibility to the Unified Portal Users may be presented with an error message on login screen while accessing the Portal. Our team has been alerted and is investigating. Next Update: 09/08/26 16:00 UTC
August 2026
Incident view affected within Aurora Endpoint Defense Console
critical Observed active window 24h 1m

View incident details and source

Started:

Managed Detection and Response-Event Processing Managed Detection and Response-Event Processing Managed Detection and Response-Event Processing Managed Detection and Response-Event Processing
monitoring
We have implemented a fix for the Incidents View within Aurora Endpoint Defense Console. Services appear to be recovering and we are monitoring stability. Next Update: 08/27/26 16:00 UTC
monitoring
We have implemented a fix for the Incidents View within Aurora Endpoint Defense Console. Services appear to be recovering and we are monitoring stability. Next Update: 08/26/26 22:00 UTC
identified
We have identified a fix and is currently being implemented to restore your Incidents View within Aurora Endpoint Defense Console. Users may continue to experience data retrieval error. Next Update: 08/26/26 21:00 UTC
identified
We are continuing to investigate the issue which is affecting your Incidents view within Aurora Endpoint Defense Console. Users may continue to experience data retrieval error. Next Update: 08/26/26 20:00 UTC
investigating
We are aware of an issue affecting your Incidents view within Aurora Endpoint Defense Console. Users may experience a data retrieval error. Our team has been alerted and is investigating. Next Update: 08/26/26 19:00 UTC
Aurora Endpoint Console - Subset of fields experiencing a parsing error
minor Observed active window 94h 12m

View incident details and source

Started:

Aurora Endpoint Aurora Endpoint Aurora Endpoint Aurora Endpoint
monitoring
Implementation of fix in co-ordination with our upstream Vendor has completed preventing additional data corruption. We have begun restoring corrupted data to resolve display issue Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/28/26 15:00 UTC
monitoring
Implementation of fix in co-ordination with our upstream Vendor continues. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/27/26 22:00 UTC
monitoring
We have identified a fix and is currently being implemented in co-ordination with our upstream Vendor to restore Aurora Endpoint Console. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/27/26 18:00 UTC
identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team is currently working with our upstream Vendor. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/27/26 16:00 UTC
identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team is currently working with our upstream Vendor. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.  Next Update: 08/26/26 22:00 UTC
identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team continues to escalate the issue with our upstream Vendor. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/26/26 20:00 UTC
identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team continues to escalate the issue with our upstream Vendor. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/26/26 16:00 UTC
identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team has identified the error and is working with the upstream Vendor to investigate. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/26/26 12:00 UTC
identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team has identified the error and has engaged upstream Vendor to investigate. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/25/26 20:00 UTC
identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Our team has identified the error and working towards a resolution Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/25/26 17:00 UTC
identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console. Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters. Next Update: 08/24/26 20:00 UTC
identified
We are aware of an issue affecting Aurora Endpoint Console. Users may experience some fields returning corrupted data. Endpoints remain protected as this graphical issue does not impact Protect/Focus functionality Our team has identified the error and are implementing a resolution. Next Update: 08/24/26 18:00 UTC

Legacy Incident Archive

4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
EU Trend Vision One Cloud Sensors unavailable
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for stability. Next Update: 08/11/26 20:00 UTC
monitoring
Vendor has implemented a fix for Trend Vision One Cloud Sensors in EMEA. Services appear to be recovering and we are monitoring stability. Next Update: 08/11/26 18:00 UTC
identified
Upstream Third Party continue to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. No timeline has been provided Users may continue to experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Next Update: 08/11/26 14:00 UTC
identified
Upstream Third Party continue to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. No timeline has been provided Users may continue to experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Next Update: 08/10/26 20:00 UTC
identified
Upstream Third Party have acknowledged and are continuing to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. Users may continue to experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Next Update: 08/10/26 18:00 UTC
identified
We are aware of an issue affecting Trend Vision One Cloud Sensors in EMEA. Users may experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Our team has escalated to upstream Third Party and is investigating. Next Update: 08/10/26 15:00 UTC
ESET Sensor Connectivity Issue
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
Vendor ESET have implemented a fix for the affected Sensors. Arctic Wolf will be validating the recovery and stability of the services overnight. Next Update: 08/07/26 16:00 UTC
monitoring
Vendor ESET have implemented a fix for the affected Sensors. Arctic Wolf is currently validating the recovery and stability of the services from our end. Next Update: 08/06/26 20:00 UTC
investigating
We are continuing to investigate the issue which is affecting ESET Sensor connectivity.. Users may continue to receive "Invalid Credentials" error messages for affected Sensors. Next Update: 08/06/26 18:00 UTC
investigating
We are continuing to investigate the issue which is affecting ESET Sensor connectivity.. Users may continue to receive "Invalid Credentials" error messages for affected Sensors. Next Update: 08/06/26 16:00 UTC
investigating
We are aware of an issue affecting ESET Sensor connectivity. Users may receive "Invalid Credentials" error messages for affected Sensors. Our team has been alerted and is investigating the issue . Next Update: 08/06/26 15:00 UTC
July 2026
Cloud Sensor Ingestion Delays
major Source not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor services affecting ingestion for ESET and O365 Cloud Sensors. Next Update: 07/23/26 21:30 UTC
monitoring
We are aware of ongoing Vendor issues affecting ingestion for ESET and O365 Cloud Sensors. Users may experience delays in ticketing for these event types. Our teams are monitoring ESET and Microsoft services for recovery Next Update: 07/23/26 20:00 UTC
View to subset of Arctic Wolf tickets impacted
critical Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue which is affecting your view to a subset of Arctic Wolf tickets Users may continue to be presented with an error screen while accessing these tickets via Unified Portal. In addition, certain ticket types may experience slight delays in alerting due to what we suspect to be the same root cause. Next Update: 07/16/26 20:00 UTC
investigating
We are continuing to investigate the issue which is affecting your view to a subset of Arctic Wolf tickets Users may continue to be presented with an error screen while accessing these tickets via Unified Portal. In addition, certain ticket types may experience slight delays in alerting due to what we suspect to be the same root cause. Next Update: 07/16/26 20:00 UTC
investigating
We are aware of an issue affecting your view to subset of Arctic Wolf tickets. Users may be presented with an error screen while accessing these tickets via Unified Portal. In addition, certain ticket types may experience delays in alerting due to what we suspect to be the same root cause. Our team has been alerted and is investigating. Next Update: 07/16/26 18:00 UTC
Get alerts for Arctic Wolf Subscribe to the provider incident feed Browse all services