Aurora Protect agent version 3.5 Memory Protection exclusions are not being applied
View the provider incident record →Current answer
Arctic Wolf experienced a major incident: Aurora Protect agent version 3.5 Memory Protection exclusions are not being applied. ServiceAlert observed recovery on Oct 7, 2026.
Provider-reported start: . Notice published: .
Looking for an update now? Check the current status, or follow Arctic Wolf for future changes.
Incident Lifecycle
Affected Components
Aurora Endpoint
Aurora Endpoint
Incident Timeline
Monitoring
We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue where some configured Memory Protection exclusions were not being applied. Endpoints with automatic updates enabled will receive the updated version.
Subset of endpoints that installed an earlier version of Aurora Protect 3.5 may not be able to upgrade automatically.
Steps to upgrade these endpoints to the updated version are available in this knowledge base article: [https://support.arcticwolf.com/hc/en-us/articles/56785626631579-Aurora-Protect-How-To-Upgrade-Aurora-Protect-3-5-1000-6704-to-Aurora-Protect-3-5-1000-7405]
Until an endpoint is upgraded, the workaround in this knowledge base article continues to resolve the exclusions issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]
Our team is continuing to work on additional options to simplify the upgrade for affected endpoints.
Next update: 10/07/26 16:00 UTC
Subset of endpoints that installed an earlier version of Aurora Protect 3.5 may not be able to upgrade automatically.
Steps to upgrade these endpoints to the updated version are available in this knowledge base article: [https://support.arcticwolf.com/hc/en-us/articles/56785626631579-Aurora-Protect-How-To-Upgrade-Aurora-Protect-3-5-1000-6704-to-Aurora-Protect-3-5-1000-7405]
Until an endpoint is upgraded, the workaround in this knowledge base article continues to resolve the exclusions issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]
Our team is continuing to work on additional options to simplify the upgrade for affected endpoints.
Next update: 10/07/26 16:00 UTC
Oct 6, 2026 at 7:59 PM UTC
Identified
We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue where some configured Memory Protection exclusions were not being applied. Endpoints with automatic updates enabled will receive the updated version.
Subset of endpoints that installed an earlier version of Aurora Protect 3.5 may not be able to upgrade automatically.
Steps to upgrade these endpoints to the updated version are available in this knowledge base article: [https://support.arcticwolf.com/hc/en-us/articles/56785626631579-Aurora-Protect-How-To-Upgrade-Aurora-Protect-3-5-1000-6704-to-Aurora-Protect-3-5-1000-7405]
Until an endpoint is upgraded, the workaround in this knowledge base article continues to resolve the exclusions issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]
Our team is continuing to work on additional options to simplify the upgrade for affected endpoints.
Next Update: 10/06/26 21:00 UTC
Subset of endpoints that installed an earlier version of Aurora Protect 3.5 may not be able to upgrade automatically.
Steps to upgrade these endpoints to the updated version are available in this knowledge base article: [https://support.arcticwolf.com/hc/en-us/articles/56785626631579-Aurora-Protect-How-To-Upgrade-Aurora-Protect-3-5-1000-6704-to-Aurora-Protect-3-5-1000-7405]
Until an endpoint is upgraded, the workaround in this knowledge base article continues to resolve the exclusions issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]
Our team is continuing to work on additional options to simplify the upgrade for affected endpoints.
Next Update: 10/06/26 21:00 UTC
Oct 6, 2026 at 2:17 PM UTC
Identified
We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue. Endpoints with automatic updates enabled will receive the updated version.
We have identified that some endpoints may not be able to receive the updated version automatically. Our team is actively investigating a fix for this.
In the meantime, the workaround in this knowledge base article continues to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]
Next update: 10/06/26 16:00 UTC
We have identified that some endpoints may not be able to receive the updated version automatically. Our team is actively investigating a fix for this.
In the meantime, the workaround in this knowledge base article continues to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]
Next update: 10/06/26 16:00 UTC
Oct 5, 2026 at 8:33 PM UTC
Identified
We have released an updated version of the Aurora Protect 3.5 agent that resolves the issue. Endpoints with automatic updates enabled will receive the updated version.
We have identified that some endpoints may not be able to receive the updated version automatically. Our team is actively investigating a fix for this.
In the meantime, the workaround in this knowledge base article continues to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]
Next update: 10/06/26 16:00 UTC
We have identified that some endpoints may not be able to receive the updated version automatically. Our team is actively investigating a fix for this.
In the meantime, the workaround in this knowledge base article continues to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]
Next update: 10/06/26 16:00 UTC
Oct 5, 2026 at 3:51 PM UTC
Identified
We are aware of an issue affecting Aurora Protect agent version 3.5.
Users may find that some configured Memory Protection exclusions are not being applied. This may cause previously excluded applications to be alerted on or blocked.
We have identified the cause and a workaround. While a fix is being released, users can follow the steps in this knowledge base article to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]
Next Update: 10/05/26 16:00 UTC
Users may find that some configured Memory Protection exclusions are not being applied. This may cause previously excluded applications to be alerted on or blocked.
We have identified the cause and a workaround. While a fix is being released, users can follow the steps in this knowledge base article to resolve the issue: [https://support.arcticwolf.com/hc/en-us/articles/56670927173531-Aurora-Protect-3-5-Memory-Protection-Exclusions-that-Specify-a-Specific-Violation-Type-Stop-Working]
Next Update: 10/05/26 16:00 UTC
Oct 2, 2026 at 6:34 PM UTC
Was your business affected by this Arctic Wolf outage?
Follow Arctic Wolf and route available status alerts to email or a team channel.