Current answer
AlertMedia experienced a minor incident: Older Desktop Versions Failing to Sign In. ServiceAlert observed recovery on Oct 30, 2026.
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Incident Lifecycle
Affected Components
Web Dashboard & Mobile App
Incident Timeline
Identified
We’re aware that some computers running older versions of the AlertMedia Desktop app can’t sign in. The app may show a failed login, even though the sign-in actually succeeds on our side. Computers on the current Desktop version (7.0.2) are not affected.
We’ve identified the issue and a fix will be applied soon. The misleading error should disappear after the fix is applied, with nothing needed from you. We’ll post another update when it’s complete.
We’ve identified the issue and a fix will be applied soon. The misleading error should disappear after the fix is applied, with nothing needed from you. We’ll post another update when it’s complete.
Oct 29, 2026 at 6:52 PM UTC
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