Current answer
AlertMedia experienced a major incident: Communication SMS provider degraded (Twilio). ServiceAlert observed recovery on Sep 1, 2026.
Looking for an update now? Check the current status, or follow AlertMedia for future changes.
Incident Lifecycle
Affected Components
Notifications
Global Intelligence
Incident Timeline
Monitoring
Fixes have been applied for SMS and Voice and we are starting to see a reduction in error rates. Functionality for Voice and SMS returning to normal. We will continue to monitor the issue.
Twilio's status page: https://status.twilio.com/
Twilio's status page: https://status.twilio.com/
Sep 1, 2026 at 5:36 PM UTC
Identified
We continue to monitor the issue with Twilio. The issue of Voice deliverability has been identified and a fix is being deployed. The issue for SMS delays has been identified and engineers are working on a fix.
Twilio's status page: https://status.twilio.com/
Twilio's status page: https://status.twilio.com/
Sep 1, 2026 at 5:20 PM UTC
Identified
We have identified an issue with one of our messaging deliver providers (Twilio) that is impacting the delivery of some SMS messages and Voice Delivery from the platform (notifications, threat warnings, incident response, travel risk warnings). Our Engineering team is investigating and reviewing impacts and potential mitigations.
We are working with Twilio to monitor the issue.
Twilio's status page: https://status.twilio.com/
Roughly 10% of SMS message are failing.
We are working with Twilio to monitor the issue.
Twilio's status page: https://status.twilio.com/
Roughly 10% of SMS message are failing.
Sep 1, 2026 at 4:40 PM UTC
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