Current answer
AlertMedia experienced a major incident: iOS mobile app closes on launch after latest update. ServiceAlert observed recovery on Oct 23, 2026.
Looking for an update now? Check the current status, or follow AlertMedia for future changes.
Incident Lifecycle
Affected Components
Web Dashboard & Mobile App
Incident Timeline
Monitoring
The updated version of our iOS app has been approved. We're waiting for it to be distributed to the store.
Oct 23, 2026 at 11:21 PM UTC
Monitoring
The new version is still awaiting final review from Apple.
Oct 23, 2026 at 8:55 PM UTC
Identified
Impact
- iPhone users who installed the latest AlertMedia app update (released October 22) can't open the app. It closes right after launch.
- The Android app is not affected.
- iPhone users who haven't installed the latest app update are not affected.
- Notifications sent by SMS, email and voice are still being delivered.
We've fixed the problem and asked Apple for an expedited review, and we'll post an update here as soon as the fix is in the App Store.
What you can do
- If you haven't installed the latest update yet, wait until we post here that the fix is available.
- Once the fix is out, update the AlertMedia app from the App Store.
- iPhone users who installed the latest AlertMedia app update (released October 22) can't open the app. It closes right after launch.
- The Android app is not affected.
- iPhone users who haven't installed the latest app update are not affected.
- Notifications sent by SMS, email and voice are still being delivered.
We've fixed the problem and asked Apple for an expedited review, and we'll post an update here as soon as the fix is in the App Store.
What you can do
- If you haven't installed the latest update yet, wait until we post here that the fix is available.
- Once the fix is out, update the AlertMedia app from the App Store.
Oct 23, 2026 at 8:38 PM UTC
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