Investigating: Double-Click Appointment Preference Not Being Honored
Incident Lifecycle
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Jul 13, 2026 at 11:23 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Jul 13, 2026 at 9:23 PM UTC
Investigating
We are continuing to investigate this issue.
Jul 13, 2026 at 7:52 PM UTC
Investigating
We are continuing to investigate this issue.
Jul 13, 2026 at 6:39 PM UTC
Investigating
We are continuing to investigate this issue.
Jul 13, 2026 at 4:56 PM UTC
Investigating
We are currently investigating an issue affecting some users where the configured double-click action for appointments is not being honored.
Current Impact:
Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening.
Workaround:
Until a resolution is available, use one of the following methods to access the desired appointment action:
Option 1:
1. Navigate to the Scheduler.
2. Single-click the appointment to open the ...
Current Impact:
Users who have their preferences configured to open an appointment by double-clicking may instead experience a patient note opening.
Workaround:
Until a resolution is available, use one of the following methods to access the desired appointment action:
Option 1:
1. Navigate to the Scheduler.
2. Single-click the appointment to open the ...
Jul 13, 2026 at 3:28 PM UTC
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