Investigating: Note Template Not Automatically Selected When Opening Visits
Incident Lifecycle
Incident Timeline
Identified
The issue has been identified and a fix is being implemented.
Jul 10, 2026 at 5:38 PM UTC
Investigating
We are continuing to investigate this issue.
Jul 10, 2026 at 5:37 PM UTC
Investigating
We are continuing to investigate this issue.
Jul 10, 2026 at 2:22 PM UTC
Investigating
We are currently investigating an issue affecting some users where double-clicking a patient visit from the EHR Dashboard or Legacy Scheduler does not automatically select the appropriate note template.
Current Impact:
Double-clicking a visit opens the encounter, but the expected note template may not be automatically selected.
Workaround:
Instead of double-clicking the patient visit, single-click to select it, then choose Add Linked > Patient Note. This will open the encounter with the app...
Current Impact:
Double-clicking a visit opens the encounter, but the expected note template may not be automatically selected.
Workaround:
Instead of double-clicking the patient visit, single-click to select it, then choose Add Linked > Patient Note. This will open the encounter with the app...
Jul 10, 2026 at 2:21 PM UTC
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