Current answer
ActiveCampaign experienced a critical incident: System outage - 10/22/2026. ServiceAlert observed recovery on Oct 22, 2026.
Official ActiveCampaign status page Current ActiveCampaign status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
API Availability
Email
API Availability
API Availability
SMS
ARC & ARC Services
ARC & ARC Services
ARC & ARC Services
Automations
Automations
Automations
WhatsApp
Campaigns
Campaigns
Campaigns
Conversations
Conversations
Conversations
CRM
CRM
CRM
Custom Objects
Custom Objects
Custom Objects
Custom Reports
Custom Reports
Custom Reports
E-commerce
E-Commerce
E-Commerce
Integrations
Integrations
Integrations
Platform Availability
Platform Availability
Platform Availability
Web Personalization
Web Personalization
Web Personalization
Webhooks
Web-hooks
Web-hooks
Incident Timeline
Monitoring
All systems have returned to normal operation.
Engineers continue to monitor
Engineers continue to monitor
Oct 22, 2026 at 7:59 PM UTC
Identified
Engineers continue to restore services.
Instability and service outages were due to maintenance on internal orchestration systems.
Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp.
Recovering: Campaign backlog processing, Open/click reporting, Integrations.
Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks
Instability and service outages were due to maintenance on internal orchestration systems.
Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp.
Recovering: Campaign backlog processing, Open/click reporting, Integrations.
Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks
Oct 22, 2026 at 7:16 PM UTC
Identified
Engineers continue to restore services.
Instability and service outages were due to maintenance on internal orchestration systems.
Instability and service outages were due to maintenance on internal orchestration systems.
Oct 22, 2026 at 6:31 PM UTC
Identified
Engineers continue to restore services.
Recovered: Platform access for most accounts, API, Active Intelligence.
Recovering: Automations and campaign backlog processing (nearing completion), Integrations.
Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.
Recovered: Platform access for most accounts, API, Active Intelligence.
Recovering: Automations and campaign backlog processing (nearing completion), Integrations.
Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.
Oct 22, 2026 at 5:04 PM UTC
Identified
The platform is recovering:
Restored: account access and tracked links, SMS, WhatsApp
Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.
Restored: account access and tracked links, SMS, WhatsApp
Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.
Oct 22, 2026 at 3:56 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 22, 2026 at 2:44 PM UTC
Identified
The platform continues to recover - some services remain impaired.
Oct 22, 2026 at 2:43 PM UTC
Identified
Engineers have implemented a fix and the platform is recovering. Some services remain impaired.
Oct 22, 2026 at 2:20 PM UTC
Identified
We are currently investigating a system outage. Updates will be provided as they become available.
Oct 22, 2026 at 11:56 AM UTC
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