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WeVideo Outage History

Uptime record, past incidents, and downtime history for WeVideo.

Checking current status...
98.9% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✓

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 100% 15 0
July 2026 96.8% 31 1
June 2026 100% 30 0
May 2026 100% 15 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Monitor page not loading for instructors
major

Started: Jul 27, 8:48 PM

identified
The fix is currently being staged for production and will be released as soon as it passes all checks.
Jul 28, 6:44 AM
identified
To avoid any additional disruption, an additional testing round is taking place with a patch to production aimed during evening-night US time.
Jul 28, 6:43 AM
identified
The fix has been written and is currently being tested before release.
Jul 28, 6:41 AM
identified
A fix is in progress. Affected customers can contact our support team to apply an account level workaround that restores the Monitor page for affected instructors.
Jul 28, 6:40 AM
identified
We have identified the cause. A change included in our latest release caused the Monitor page to request assignment data from an endpoint restricted to account administrators. Instructor accounts receive a permissions error and the page loads no data. Existing assignment and submission data is unaffected; this is a read failure only. We are preparing a fix.
Jul 28, 6:38 AM
investigating
We are investigating reports that the Monitor page for interactive videos does not load for instructors. Affected users see an "Unable to get bulb assignment data" error and no assignment data appears. This occurs both when the video is opened through an LMS (Moodle, Canvas) and when opened directly from the WeVideo dashboard. Account administrators are not affected. No reports of impact to video playback, editing, recording, or student submissions.
Jul 28, 6:37 AM
investigating
We are getting reports and seeing issues with the monitoring page not loading for instuctors.
Jul 28, 6:33 AM
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