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75.9%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
82.8%
29
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
2026-09-08 - AMER - Mexico/Central FireCloud PoP connection issue
Authentication:::AMERHealth and Connectivity:::AMER
monitoring
All FireCloud services in Mexico/Central Point of Presence (PoP) are operational, and there are no reported connectivity issues.
Customers experiencing authentication or connectivity issues to the Mexico/Central PoP are encouraged to contact WatchGuard Support for assistance.
Our engineering team continues to monitor the services in the region to ensure long-term stability.
monitoring
FireCloud services in Mexico/Central Point of Presence (PoP) region are operating normally after the infrastructure updates deployed earlier today. Our engineering team continues to monitor the services in the region to ensure long-term stability.
We will provide another update within the next 24 hours. We apologize for any impact this may have caused your customers. This issue affected the Mexico/Central PoP only.
monitoring
WatchGuard deployed infrastructure updates to the Mexico/Central Point of Presence (PoP). Our engineering team is monitoring and will continue to investigate the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers.
investigating
We continue to work on connectivity issues the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region. The deployment will take between 15 and 30 minutes to complete. Any connected client to the affected PoP will briefly disconnect while the deployment takes place. We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
investigating
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next 60 minutes as more information becomes available.
We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only."
2026-09-04 - AMER - Mexico/Central FireCloud PoP connection issue
Authentication:::AMERHealth and Connectivity:::AMER
monitoring
WatchGuard deployed new infrastructure to increase capacity for users experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Services our currently restored. Our engineering team continues monitoring and investigating the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers. This issue was affecting connectivity t...
investigating
We continue to work on connectivity issues and policy handling issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region.
We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
investigating
We are continuing to investigate this issue.
investigating
We continue to work on connectivity issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates to the policy handling service will start at 19:00 UTC time and will take approximately 15 to 30 minutes to complete. FireCloud clients connected to the affected PoP region will disconnect and reconnect momentarily while the changes are being deployed.
We'll post our next update in 60 minutes, if not sooner.
investigating
We continue to work on the connectivity and policy handling issues affecting the Mexico/Central Point of Presence (PoP). The FireCloud Engineering team is preparing to make infrastructure changes to make the policy handling more reliable in this region. We'll post our next update in 60 minutes, if not sooner.
investigating
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available.
We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only.
Authentication:::AMERHealth and Connectivity:::AMER
monitoring
Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
monitoring
Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
investigating
Connectivity to the Mexico/Central Point of Presence (PoP) remains stable following restoration efforts. We continue to actively monitor the PoP and Engineering is still investigating the root cause. Further updates will be provided as new information becomes available in 4 hrs, if not sooner.
investigating
Connectivity issues affecting the Mexico/Central Point of Presence (PoP) are currently restored. We are actively monitoring connectivity to the PoP. Engineering continues to investigate root cause of this issue.Next update will be in 4 hrs if not sooner. Thank you for your patience.
investigating
We continue to investigate connectivity issues affecting the Mexico/Central Point of Presence (PoP).
The issue remains isolated to the Mexico/Central PoP. Our engineering team is actively working toward a resolution.
Next update will be within 4 hours, or sooner as information becomes available
investigating
We are continuing to investigate this issue.We will provide another update within the next 4 hours, or sooner if additional information becomes available.
investigating
We are continuing to investigate the connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively working to identify the cause and determine the appropriate resolution.
We will provide another update within the next 4 hours, or sooner if additional information becomes available.
We apologize for any continued impact this may be causing you or your customers and appreciate your patience while our team works to resolve the issue.
investigating
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available. We apologize for any impact this may be causing you or your customers. This issue is affecting connectivity through the Mexico/Central PoP only.
August 2026
2026-08-26 - EMEA - EPDR Endpoint console under Monitoring/Endpoint Security not available
Our systems show alerts on Endpoint console service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on alerts on Endpoint console service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
investigating
We're investigating alerts on Endpoint console service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
2026-04-02 - Global - Issues with new Firebox deployments using the zero-touch method
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix for this issue has been deployed and our systems show that the issues with new Firebox deployments using the zero-touch method are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
A fix for this issue has been deployed and our systems show that the issues with new Firebox deployments using the zero-touch method are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
investigating
We are investigating issues with Zero-touch deployments for new Fireboxes. We'll post an update within the next 30 minutes.
2026-04-02 - EMEA - DNSWatch resolution is not working
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The DNSWatch service remains stable, and no new alerts have been observed since the last update. We will continue to monitor closely to ensure stability is maintained across the EMEA region. Our next update will be shared in 90 minutes, or sooner if there are any changes.
monitoring
Our systems show alerts on the DNSWatch service are returning to normal and we're monitoring to ensure system stability across the EMEA region. We'll post our next update in 30 minutes, if not sooner.
identified
While some DNSWatch alerts showed signs of recovery, we are still observing intermittent issues affecting the service. <br>
Our teams have identified additional factors contributing to the alerts and continue working to restore full stability. <br><br>
We will provide another update in 60 minutes, or sooner if available.
monitoring
Our systems show alerts on DNSWatch service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on alerts on DNSWatch service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating alerts on DNSWatch service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
March 2026
2026-03-31 - GLOBAL- Login Issues for SAML SSO Users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix, and SAML SSO login to the Web UI is now functioning normally. We are continuing to monitor the system to ensure stability.
While most SSO integrations will continue to work without any changes. We recommend updating your WatchGuard SAML metadata configuration in your Identity Provider (IdP) to ensure uninterrupted SSO login access.
Please update the SAML metadata configuration at your end as configured during your initial SSO setup, by referring to the relevan...
identified
Our teams have identified the issue and continue working to restore normal operations. We apologize for the inconveniences and any impact this may have had on you or your customers. We'll post our next update in 1h, if not sooner.
identified
We continue to work on the issue affecting logins through the SAML SSO login flow. We'll post our next update in 1h, if not sooner. Thanks for your patience.
identified
We are currently investigating reports of users experiencing issues when attempting to sign in to their WatchGuard accounts through the SAML SSO login flow. As a workaround, users can log in using their WatchGuard credentials until the issue is resolved. We'll post our next update in 1h, if not sooner.
2026-03-28 - EMEA - Delay in ThreatSync Incident Generation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems indicate that incident generation has returned to normal and we continue to monitor to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
A fix has been implemented and incident generation delays are beginning to decrease. Our teams are actively monitoring to ensure full recovery. We'll post our next update in 1 hour, if not sooner.
identified
We are currently experiencing delays in incident generation in ThreatSync in the EMEA region. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
