We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for pre-registered brands towards all networks.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by one of our suppliers regarding Voice calls affecting from/to subset of our Vonage LVNs towards Mexico.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA MMS - Latency affecting MMS messages sent towards AT&T network
We have been notified by our suppliers about MMS latency to and from AT&T network for a subset of US Long Codes and Toll-Free Numbers
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
August 2026
USA SMS - Delivery/MT receipt degradation affecting a subset of Short Codes to T-mobile
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We have been notified about an issue impacting SMS messages for a subset of short codes for T-mobile USA. You may experience potential delay in delivery & delivery receipts for a subset of short codes to/from T-mobile networks in the US.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
India - multiple networks - MULTIPLE CHANNEL PROCESSING DEGRADATION
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about an issue impacting voice calls to multiple networks. You may experience intermittent call disconnects or call failures.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
France Silent Authentication - Service degradation affecting Bouygues Telecom
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Germany SMS - Delivery degradation affecting 1&1
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards 1&1.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Please be advised that we are observing SMS delivery degradation towards Lumitel.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
ASR TTS Failures - EU Regions
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue that may be impacting your Voice API Speech Recognition (ASR) and Text-to-Speech (TTS) service in the EU region and have applied initial mitigations.
We will continue to provide further updates within 2 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of issues that may be impacting your Voice API Speech Recognition and Text to Speech failures in both EU regions.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards TPG Telecom.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA & Canada SMS - Degradation affecting 10DLC numbers towards multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have detected degradation affecting 10DLC numbers towards multiple networks.
As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Verify V2 Email Channel Errors and Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption to the Verify V2 email channel.
Our engineering team is actively monitoring the service to confirm full stability, and we remain engaged with our third-party provider as recovery continues.
We will continue to provide further updates within 2 hours, and once full service is confirmed as restored.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
identified
We have identified that the issue impacting your Verify V2 email channel, resulting in errors and delays in email delivery, is caused by our third-party email provider. The provider has identified the root cause, and their engineering team is actively working on implementing a fix.
We will continue to provide further updates within 2 hours, and once full service is restored.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues with a third-party provider affecting the Email channel for Verify V2 requests, which may be impacting some Vonage customers' email delivery, resulting in errors and delays.
We'll provide further updates within 2 hours.
Thank you for your patience and understanding.
United Kingdom SMS & Voice - Degradation affecting Lycamobile
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing a degradation impacting SMS and Voice delivery to Lycamobile in the United Kingdom.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in DTMF not working for WebRTC Agents
Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified and subsequently resolved an issue impacting DTMF not working for WebRTC Agents, with the disruption occurring
Start date time 2026-07-01T10:45:00.000+0000 UTC.
Recovered: 2026-07-02T06:52:00.000+0000 UTC.
Region-APSE2
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com.
Dominican Republic SMS - Delivery Degradation towards Altice
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We observed SMS delivery degradation towards Altice network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Video API Media Router stopped working
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be impacting your Video API Media Router.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hrs.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
