A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards T-mobile Network in USA through a subset of our 10DLC numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards DiGi Spain Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
September 2026
Voice API - WebRTC Service Degradation | APAC Region
Vonage Voice API services in the APAC region continue to show signs of recovery following today's interruption in WebRTC services. We'll provide an update here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us
USA SMS - Delivery degradation affecting Short Code traffic towards AT&T operator
A fix has been implemented and we are monitoring the results.
investigating
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
investigating
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
investigating
Please be advised that we are observing SMS delivery degradation for short code traffic towards AT&T operator in USA..
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Issues impacting Customer Dashboard Aggregations for Verify v2
We are currently investigating an issue impacting aggregation data for Verify v2 displayed in the Customer Dashboard starting at 2026-09-28 21:00 UTC. Our engineering team has been engaged and is actively investigating the root cause. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers
Initial targeted emails have been sent out to the impacted customer, another round of targeted communication with further guidelines will be sent out by tomorrow to the impacted customers. Please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
We are continuing to work on a fix for this issue.
identified
Be aware the issue also impact using Sweden long virtual numbers calls to Lithuania numbers. We suggest using international numbers to mitigate the impact.
identified
We are continuing to work on a fix for this issue.
identified
We are working with our partners to resolve the local LVN degradation.
In the meantime, we suggest using international numbers to mitigate the impact.
investigating
Please be informed that there is service degradation for inbound and outbound Voice calls to all networks, affecting Sweden long virtual numbers.
The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
We are aware of issues that may be impacting your Voice API services in the EU region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Proximus, Belgium.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Germany SMS - Delivery degradation affecting 1&1
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards 1&1.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Please be advised that we are observing SMS delivery degradation towards Lumitel.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
ASR TTS Failures - EU Regions
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue that may be impacting your Voice API Speech Recognition (ASR) and Text-to-Speech (TTS) service in the EU region and have applied initial mitigations.
We will continue to provide further updates within 2 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of issues that may be impacting your Voice API Speech Recognition and Text to Speech failures in both EU regions.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards TPG Telecom.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA & Canada SMS - Degradation affecting 10DLC numbers towards multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have detected degradation affecting 10DLC numbers towards multiple networks.
As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Verify V2 Email Channel Errors and Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption to the Verify V2 email channel.
Our engineering team is actively monitoring the service to confirm full stability, and we remain engaged with our third-party provider as recovery continues.
We will continue to provide further updates within 2 hours, and once full service is confirmed as restored.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
identified
We have identified that the issue impacting your Verify V2 email channel, resulting in errors and delays in email delivery, is caused by our third-party email provider. The provider has identified the root cause, and their engineering team is actively working on implementing a fix.
We will continue to provide further updates within 2 hours, and once full service is restored.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues with a third-party provider affecting the Email channel for Verify V2 requests, which may be impacting some Vonage customers' email delivery, resulting in errors and delays.
We'll provide further updates within 2 hours.
Thank you for your patience and understanding.
United Kingdom SMS & Voice - Degradation affecting Lycamobile
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing a degradation impacting SMS and Voice delivery to Lycamobile in the United Kingdom.
We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in DTMF not working for WebRTC Agents
Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified and subsequently resolved an issue impacting DTMF not working for WebRTC Agents, with the disruption occurring
Start date time 2026-07-01T10:45:00.000+0000 UTC.
Recovered: 2026-07-02T06:52:00.000+0000 UTC.
Region-APSE2
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com.
Dominican Republic SMS - Delivery Degradation towards Altice
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We observed SMS delivery degradation towards Altice network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Video API Media Router stopped working
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be impacting your Video API Media Router.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hrs.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
