We are aware of issues that may be impacting your Voice API services in the EU region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Proximus, Belgium.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
China SMS - Delivery degradation of Pre-Registered brands
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN Network
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation towards Nigeria MTN Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Ghana SMS - Delivery Degradation towards MTN Network
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation towards Ghana MTN Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Kingdom SMS - Degradation for SMS towards UK all networks from Long Virtual Numbers
A fix has been implemented and we are monitoring the results.
investigating
We have been notified of SMS delivery degradation towards UK all networks from subset of our UK LVNs. You may observe failure outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
A fix has been implemented and we are monitoring the results.
investigating
We are aware of issues that may be impacting your Spain RCS. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
A fix has been implemented to one of the regions and we are monitoring the results.
We will continue to provide updates within 24 hours or when full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
identified
We have identified the issue that may be impacting your calls and our engineers deployed a workaround in one region that mitigated the issue. We will continue to provide further updates once the final fix has been deployed or when full service is restored.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
identified
We have identified the issue that may be impacting your calls and our engineers are actively working on a fix. We continue to monitor the service while remediation is in progress. Intermittent timeouts may still be experienced in the US East region.
We will continue to provide further updates once we have more information or when full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
identified
We have identified the issue that may be impacting your calls and have applied initial mitigations.
We will continue to provide further updates once we have more information or when full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com.
investigating
We continue to work to resolve the issue that may be impacting your calls.
We'll continue to provide further update once we have more information or when full service is restored.. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We continue to work to resolve the issue that may be impacting your calls.
We’ll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We continue to work to resolve the issue that may be impacting your calls.
We’ll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
Following a service interruption reported by Engineers, we continue to monitor the impact to some Vonage services, which may have impacted your calls within the US. We are still seeing intermittent timeouts with minimal impacts.
This is a continuation of:
https://vonageapi.statuspage.io/incidents/tx8xrzgpx5nr
We are closely engaged with our Engineers as they work to resolve the issue. We’ll continue to provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Vonage services continue to show signs of recovery following today's interruption where there was latency on requests to the Voice API in the US-East region.
We are continuing to monitor service stability and will provide a further update once we have more information or when full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com or vonage.com/support.
monitoring
Vonage services continue to show signs of recovery following today's interruption where there was latency on requests to Voice API in the US-East region. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
investigating
We are aware of issues that may be impacting your Voice API service, where there is latency on requests to Voice API in the US-East-1 region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Media Connection Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Media Connection Issue
Nigeria SMS - Delivery Degradation towards MTN network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Brazil SMS - Delivery degradation affecting TIM Brazil network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards TIM Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
Thank you for your patience following our LVN supplier's reported service interruption earlier today which may have impacted your ability to use Long Virtual Numbers.
Our LVN supplier has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue.
We’ll provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.sup...
investigating
We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS/MMS - Delivery Degradation affecting SMS/MMS traffic towards T-Mobile Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing message delivery issues impacting SMS traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages.
Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in Voice API platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following the interruption in WebSocket connections, where authentication headers are not being sent. We'll continue to provide further updates here. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
identified
We have identified the issue that's impacting WebSocket connections where authentication headers are not being sent. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of an issue currently impacting Voice API WebSocket connections in the EU and APAC regions, where authentication headers are not being sent. We are actively working to resolve this as quickly as possible and will provide a further update within 1 hour.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about SMS delivery degradation towards Ethiopian Telecom / MTN.
You may experience irregular delivery with inconsistent delivery times while sending towards this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
France Silent Authentication - Service degradation affecting the Orange network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Orange network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation towards Italy Vodafone
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Vodafone. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Disruption - Number Deactivation Feed Unavailability
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be impacting some Vonage customers' number deactivation services due to a third party interruption that is affecting multiple providers.
We are working closely with our third party as they work to resolve the issue.
We'll provide further updates within the next hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com.
