We have been notified by our suppliers about MMS latency to and from AT&T network for a subset of US Long Codes and Toll-Free Numbers
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
August 2026
USA SMS - Delivery/MT receipt degradation affecting a subset of Short Codes to T-mobile
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We have been notified about an issue impacting SMS messages for a subset of short codes for T-mobile USA. You may experience potential delay in delivery & delivery receipts for a subset of short codes to/from T-mobile networks in the US.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
India - multiple networks - MULTIPLE CHANNEL PROCESSING DEGRADATION
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about an issue impacting voice calls to multiple networks. You may experience intermittent call disconnects or call failures.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
France Silent Authentication - Service degradation affecting Bouygues Telecom
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Application linking/unlinking issues with WhatsApp External accounts in Vonage dashboard
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in the Application Linking/unlinking feature for your WhatsApp external accounts. We'll continue to provide further updates here within the next 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
identified
We have identified the issue that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts and have applied initial mitigations. We will continue to provide further updates within the next 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts since yesterday. Message delivery for pre-existing accounts is not affected.
We are working to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Bolivia SMS - Delivery Degradation towards Viva network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have noticed a Delivery degradation towards Bolivia Viva network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
July 2026
Channel Manager API for RCS Message Opt-Out Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in RCS message opt-out requests via the Channel Manager API.
We'll continue to monitor and provide further updates here within the next 2 hours and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue impacting RCS message opt-out requests via the Channel Manager API.
We'll continue to provide further updates here within next one hour.
Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are continuing to investigate this issue.
investigating
We are currently aware of an issue impacting the Channel Manager API. Some RCS message opt-out requests made via the Channel Manager API are failing to process correctly, and our engineering team is actively investigating the issue
We'll provide further updates within next one hour.
Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Honduras SMS - Delivery degradation towards Tigo network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards TIGO, Honduras.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation towards Italy Fastweb
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Fastweb network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Israel SMS - Delivery degradation affecting Partner
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Partner network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Kingdom SMS - Delivery degradation affecting Lycamobile UK
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Brazil SMS - Delivery degradation affecting Claro Brazil
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Claro Brazil network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery Degradation affecting traffic towards AT&T
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented by our partner and we observe traffic has been delivering normally now.
investigating
We are working with our partner on the issue, We will issue an update as soon as more information becomes available.
investigating
We have observed SMS delivery degradation impacting 10DLC, SC and TFN traffic towards AT&T USA. You may expect missing or delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Guatemala SMS - Delivery Degradation towards Claro
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
The message delivery degradation is observed towards Claro Guatemala.
We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
