A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards T-mobile Network in USA through a subset of our 10DLC numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards DiGi Spain Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
September 2026
Voice API - WebRTC Service Degradation | APAC Region
Vonage Voice API services in the APAC region continue to show signs of recovery following today's interruption in WebRTC services. We'll provide an update here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us
USA SMS - Delivery degradation affecting Short Code traffic towards AT&T operator
A fix has been implemented and we are monitoring the results.
investigating
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
investigating
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
investigating
Please be advised that we are observing SMS delivery degradation for short code traffic towards AT&T operator in USA..
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Issues impacting Customer Dashboard Aggregations for Verify v2
We are currently investigating an issue impacting aggregation data for Verify v2 displayed in the Customer Dashboard starting at 2026-09-28 21:00 UTC. Our engineering team has been engaged and is actively investigating the root cause. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers
Initial targeted emails have been sent out to the impacted customer, another round of targeted communication with further guidelines will be sent out by tomorrow to the impacted customers. Please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
We are continuing to work on a fix for this issue.
identified
Be aware the issue also impact using Sweden long virtual numbers calls to Lithuania numbers. We suggest using international numbers to mitigate the impact.
identified
We are continuing to work on a fix for this issue.
identified
We are working with our partners to resolve the local LVN degradation.
In the meantime, we suggest using international numbers to mitigate the impact.
investigating
Please be informed that there is service degradation for inbound and outbound Voice calls to all networks, affecting Sweden long virtual numbers.
The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
We are aware of issues that may be impacting your Voice API services in the EU region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Proximus, Belgium.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Application linking/unlinking issues with WhatsApp External accounts in Vonage dashboard
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in the Application Linking/unlinking feature for your WhatsApp external accounts. We'll continue to provide further updates here within the next 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
identified
We have identified the issue that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts and have applied initial mitigations. We will continue to provide further updates within the next 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts since yesterday. Message delivery for pre-existing accounts is not affected.
We are working to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Bolivia SMS - Delivery Degradation towards Viva network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have noticed a Delivery degradation towards Bolivia Viva network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
July 2026
Channel Manager API for RCS Message Opt-Out Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in RCS message opt-out requests via the Channel Manager API.
We'll continue to monitor and provide further updates here within the next 2 hours and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
investigating
We continue to work to resolve the issue impacting RCS message opt-out requests via the Channel Manager API.
We'll continue to provide further updates here within next one hour.
Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
investigating
We are continuing to investigate this issue.
investigating
We are currently aware of an issue impacting the Channel Manager API. Some RCS message opt-out requests made via the Channel Manager API are failing to process correctly, and our engineering team is actively investigating the issue
We'll provide further updates within next one hour.
Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Honduras SMS - Delivery degradation towards Tigo network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards TIGO, Honduras.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation towards Italy Fastweb
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Fastweb network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Israel SMS - Delivery degradation affecting Partner
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Partner network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
United Kingdom SMS - Delivery degradation affecting Lycamobile UK
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Brazil SMS - Delivery degradation affecting Claro Brazil
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Claro Brazil network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery Degradation affecting traffic towards AT&T
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented by our partner and we observe traffic has been delivering normally now.
investigating
We are working with our partner on the issue, We will issue an update as soon as more information becomes available.
investigating
We have observed SMS delivery degradation impacting 10DLC, SC and TFN traffic towards AT&T USA. You may expect missing or delayed outbound messages, missing or late delivery receipts.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Guatemala SMS - Delivery Degradation towards Claro
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
The message delivery degradation is observed towards Claro Guatemala.
We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
