A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards T-mobile Network in USA through a subset of our 10DLC numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards DiGi Spain Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
September 2026
Voice API - WebRTC Service Degradation | APAC Region
Vonage Voice API services in the APAC region continue to show signs of recovery following today's interruption in WebRTC services. We'll provide an update here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us
USA SMS - Delivery degradation affecting Short Code traffic towards AT&T operator
A fix has been implemented and we are monitoring the results.
investigating
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
investigating
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
investigating
Please be advised that we are observing SMS delivery degradation for short code traffic towards AT&T operator in USA..
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Issues impacting Customer Dashboard Aggregations for Verify v2
We are currently investigating an issue impacting aggregation data for Verify v2 displayed in the Customer Dashboard starting at 2026-09-28 21:00 UTC. Our engineering team has been engaged and is actively investigating the root cause. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers
Initial targeted emails have been sent out to the impacted customer, another round of targeted communication with further guidelines will be sent out by tomorrow to the impacted customers. Please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
We are continuing to work on a fix for this issue.
identified
Be aware the issue also impact using Sweden long virtual numbers calls to Lithuania numbers. We suggest using international numbers to mitigate the impact.
identified
We are continuing to work on a fix for this issue.
identified
We are working with our partners to resolve the local LVN degradation.
In the meantime, we suggest using international numbers to mitigate the impact.
investigating
Please be informed that there is service degradation for inbound and outbound Voice calls to all networks, affecting Sweden long virtual numbers.
The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
We are aware of issues that may be impacting your Voice API services in the EU region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Proximus, Belgium.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Reports API Usage Data Visibility Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix for the Reports API visibility issue has been implemented. We are now in the recovery phase and are working through a backlog of data.
Please note that data may remain delayed until the system is fully caught up.
We are continuing to monitor the situation and will provide a follow-up update within 2 hours.
Thank you for your continued patience.
If you have any questions, please contact support@api.vonage.com
monitoring
We have identified the issue that was impacting your Reports API usage data visibility and have applied a fix.
The system is currently processing a backlog, so you may continue to experience delays until the backlog clears.
We are monitoring the recovery and will continue to provide further updates within 2 hours and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com
monitoring
We have identified the issue that may be impacting your Reports API usage data visibility and have applied an initial fix.
We will continue to provide further updates within 2 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com
investigating
A subset of customers are currently experiencing issues with viewing usage data while using the Reports API. Our engineering team is actively investigating and working to resolve the issue.
The following services have been impacted since 2026-03-23 21:00 UTC.
We will continue to share updates here within the next 2 hours or as soon as more information becomes available.
China SMS - Delivery degradation of Pre-Registered brands
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions
Video API Sessions Impacted- US-West Region
Source not attested
Last archived state: resolved
View archived record details
investigating
Vonage Video API services are fully restored following today's interruption in the US-West region from 2026-03-19 11:44 UTC to 2026-03-19 11:58 UTC.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your Video API.
The issue occurred on the platform between 11:44 and 11:58 UTC, during this period some customers may have experienced problems to connect to the platform in the us-west region. Our engineers are working to quickly resolve the issue. We’ll provide further updates.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery degradation towards Bouygues Telecom
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards France Bouygues which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages to Bouygues numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Colombia SMS - Delivery degradation towards Tigo and Movistar network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Tigo and Movistar Colombia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
CA SMS - Delivery receipt latency affecting a subset of Short Codes to multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of short codes to multiple networks in CA. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in CA.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
USA & Canada SMS - Latency affecting 10DLC numbers towards multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have detected latency impacting messages to several networks in the USA & Canada.
As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Service issue: Voice Inspector
Source not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice Inspector access.
We'll continue to provide further updates here within 2 hours, and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
Voice Platform Issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been rolled out to all datacenters. There should be no further issues with forwarded call legs. Please contact support if you notice any ongoing issues with your calls.
identified
Our engineering team has identified the issue that may be impacting your voice calling services for forwarded calls from non-Vonage numbers, and has applied initial mitigations.
We will continue to provide further updates every 8 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
identified
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
investigating
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
identified
We have identified the issue that's impacting forwarded calls from non-Vonage numbers and have applied initial mitigations. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
investigating
We have identified an issue where forwarded outbound call legs from non-Voange numbers to our carrier are being rejected due to SIP header issues. We are working to fully identify and address the issue. Please contact support if you notice issues with your calls.
Messages API Delivery issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be impacting your Messages API channel, You might experience messages struck in Submitted or having Undelivered status
Our engineers are working to quickly resolve the issue. We'll provide further updates within next one hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
