We have been notified by our suppliers about MMS latency to and from AT&T network for a subset of US Long Codes and Toll-Free Numbers
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
August 2026
USA SMS - Delivery/MT receipt degradation affecting a subset of Short Codes to T-mobile
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We have been notified about an issue impacting SMS messages for a subset of short codes for T-mobile USA. You may experience potential delay in delivery & delivery receipts for a subset of short codes to/from T-mobile networks in the US.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
India - multiple networks - MULTIPLE CHANNEL PROCESSING DEGRADATION
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about an issue impacting voice calls to multiple networks. You may experience intermittent call disconnects or call failures.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
France Silent Authentication - Service degradation affecting Bouygues Telecom
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Service Issue with Email Verification: Verify V2
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in the Verify API V2 Email Verification, and the incident should be resolved now.
Start Time: 2026-04-17T06:45:00 UTC
End Time: 2026-04-17T07:07:00 UTC
We'll continue to monitor the incident for any further changes.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting some Vonage customers' email delivery over the Verify API V2 due to a third-party outage that is affecting multiple service providers.
We'll provide further updates within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Romania SMS - Delivery Degradation affecting Vodafone network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation affecting Vodafone network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Bangladesh SMS - Delivery degradation towards Banglalink network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Bangladesh Banglalink network .
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation affecting SMS towards Myanmar Ooredoo network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Greece SMS - Degradation towards Cosmote network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Cosmote Greece.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Embedded Signup Impacted Due to Meta Platform Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently observing a high level of disruption impacting the Embedded Signup flow, which is affecting onboarding processes.
Meta’s engineering team has identified the root cause, and a fix is actively being deployed. This issue is originating from Meta and is consequently impacting Vonage customers using this functionality.
We are closely monitoring the situation and will share further updates as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation affecting SMS towards Myanmar Ooredoo network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Indonesia SMS - Delivery Degradation affecting Domestic Brands towards Smartfren network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are observing SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Peru SMS - Degradation towards Claro network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Peru Claro.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Chile SMS - Delivery Degradation towards Entel PCS
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile.
You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
