We have been notified by our suppliers about MMS latency to and from AT&T network for a subset of US Long Codes and Toll-Free Numbers
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
August 2026
USA SMS - Delivery/MT receipt degradation affecting a subset of Short Codes to T-mobile
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We have been notified about an issue impacting SMS messages for a subset of short codes for T-mobile USA. You may experience potential delay in delivery & delivery receipts for a subset of short codes to/from T-mobile networks in the US.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
India - multiple networks - MULTIPLE CHANNEL PROCESSING DEGRADATION
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about an issue impacting voice calls to multiple networks. You may experience intermittent call disconnects or call failures.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
France Silent Authentication - Service degradation affecting Bouygues Telecom
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Pakistan SMS - Delivery degradation towards Jazz (Mobilink) Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed SMS delivery degradation towards Jazz (Mobilink) network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Venezuela SMS - Degradation towards Movilnet Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Venezuela Movilnet Network.
You may experience failures or delays DLR for SMS sending towards this Network.
We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Honduras SMS - Delivery degradation towards Tigo network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards TIGO, Honduras.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Issue with RCS Agent Creation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our engineering team is working to resolve the issue that may be impacting your RCS agent creation via RCS Agent Builder.
We'll continue to provide further updates here within an hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Sweden SMS - Degradation towards Telia
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are seeing delivery receipt degradation for messages sent towards Telia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact https://www.vonage.com/support/
Sweden SMS - Degradation towards Telia
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are seeing delivery receipt degradation for messages sent towards Telia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Morocco SMS - Degradation to Maroc Telecom (IAM)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Maroc Telecom (IAM) network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
USA MMS- Delivery Degradation affecting a subset of Toll-Free Numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing MMS delivery degradation towards a subset of Toll-Free Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Expired Verify V2 requests
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your time. We have identified the issue which may have impacted your Verify V2 services and can see early signs of recovery across affected services.
During this incident, customers may have experienced delays in the delivery of email OTP (one-time passcode) messages, which may have prevented end-users from completing two-factor authentication (2FA) verification.
Incident Start Time: 17th April 2026 10:33 UTC
Incident End Time: 17th April 2026 12:05 UTC
We will continue to m...
investigating
Our monitoring system has alerted us to a potential service issue affecting the Verify V2 service. Customers may experience delays in the delivery of email OTP (one-time passcode) messages, which may prevent end-users from completing two-factor authentication (2FA) verification.
We are working on this request and we aim to provide an update on our investigation within 1 hour.
Please reach out to us at support@api.vonage.com for any questions.
USA SMS - Delivery Degradation towards Verizon Network affecting Toll-Free Numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Verizon Network affecting Toll-Free Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
