We have been notified by our suppliers about MMS latency to and from AT&T network for a subset of US Long Codes and Toll-Free Numbers
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
August 2026
USA SMS - Delivery/MT receipt degradation affecting a subset of Short Codes to T-mobile
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We have been notified about an issue impacting SMS messages for a subset of short codes for T-mobile USA. You may experience potential delay in delivery & delivery receipts for a subset of short codes to/from T-mobile networks in the US.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
India - multiple networks - MULTIPLE CHANNEL PROCESSING DEGRADATION
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about an issue impacting voice calls to multiple networks. You may experience intermittent call disconnects or call failures.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
France Silent Authentication - Service degradation affecting Bouygues Telecom
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Turkey SMS - Delivery Degradation towards all operators in Turkey
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We have been notified by our supplier about SMS delivery degradation towards all operators in Turkey.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Nigeria SMS - Delivery Degradation towards MTN network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about a degradation impacting message delivery towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Costa Rica SMS - Degradation affecting Claro ICE network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we were notified by our supplier of a SMS delivery degradation towards ICE network in Costa Rica.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Egypt SMS - Delivery degradation towards Etisalat Network
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have been notified by our supplier about an SMS delivery degradation towards Etisalat Network Egypt.
We are working with our partners to resolve the issue and will update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Indonesia SMS - Delivery degradation towards Smartfren
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards Smartfren network in Indonesia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UAE SMS - Delivery degradation towards Etisalat and du
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards UAE Etisalat and du networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery receipt degradation affecting a subset of Short Codes to multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified about an issue impacting SMS messages from a subset of short codes to multiple networks. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in the US.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Norway SMS - Delivery degradation towards Telia Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about an SMS delivery degradation towards Telia Network Norway.
We are working with our carrier partners to resolve the issue and will update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue for Email services using Verify V2 API platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience following our third party's reported service interruption earlier today, which may have impacted your OTP delivery via Email using the Verify V2 API.
Our third-party provider has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours, and once full service is restored.
If you have any questions, ...
investigating
We are aware of issues that may be impacting your email delivery using the Verify V2 API.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
UK SMS - Degradation affecting Vodafone network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network.
You may experience delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
