A fix has been implemented, and we are actively monitoring the environment to confirm the issue is fully resolved.
investigating
We are currently investigating an issue causing TID logins to Vista to fail. Our teams are actively working to identify the cause, and we will provide additional updates as more information becomes available.
Viewpoint for Projects (UK) - Web Application Performance Degraded
Dear Jobpac Connect Users,
Jobpac Connect continues to operate smoothly, with all performance metrics, server response times, and system telemetry remaining stable and well within normal limits.
Our engineering team will maintain automated monitoring overnight to ensure uninterrupted access and performance.
Next Update: Our next status update will be provided tomorrow at 12:00 PM (midday).
We sincerely thank you for your patience, understanding, and cooperation while our teams worked to r...
monitoring
Dear Jobpac Connect Users,
Further to our morning update, system performance for Jobpac Connect has remained fully stable through peak business hours, and response times continue to operate within optimal limits.
All core workflows, authentication, and services are fully operational.
The next status update will be provided at 5:00 PM today.
We deeply appreciate your patience, feedback, and cooperation throughout this period.
Best regards,
Jobpac Connect Team
monitoring
Dear Jobpac Connect Users,
Further to our previous update, the patch deployed yesterday continues to hold well, and overall system performance has returned to acceptable operational limits.
Our engineering team will maintain active telemetry monitoring throughout the day to ensure sustained performance and stability.
The next status update will be provided at 12:00 PM (midday) today.
Thank you once again for your patience and understanding.
Best regards,
Jobpac Connect Team
monitoring
Dear Jobpac Connect Users,
We will be deploying a patch to the system at 7:15pm AEST.
During this update, the system will be temporarily unavailable for approximately 15 minutes.
We appreciate your patience as we complete these necessary updates.
Best regards,
Jobpac Connect Team
monitoring
Dear Jobpac Connect Users,
We are continuing to investigate the current front end performance issues affecting some Jobpac Connect users.
Following our joint investigation with Microsoft, a potential fix for the system slowness has been built and is currently undergoing active Quality Assurance (QA) and performance testing.
Once testing successfully validates system stability and response times, we will proceed with immediate deployment.
Thank you for your patience as we finalize this fi...
monitoring
Dear Jobpac Connect Customer,
We are providing a further update regarding the system slowness currently impacting Jobpac Connect.
Our technical teams are working closely in real-time with Microsoft and our external infrastructure partners to diagnose the root cause and restore normal performance levels as quickly as possible.
We understand the disruption this causes to your day-to-day operations and appreciate your ongoing patience. We will share further updates as soon as new information ...
monitoring
Dear Jobpac Connect Customer,
We are aware of performance degradation and system slowness currently impacting Jobpac Connect.
Our technical operations team is actively investigating the issue as a top priority to determine the cause and apply a resolution.
We appreciate your patience while we work to resolve this. Another update will be provided as soon as we have more details to share.
Best regards,
Jobpac Connect Team
monitoring
Dear Jobpac Connect Customer,
We are aware that some users are currently experiencing intermittent slowness and delays while navigating Jobpac Connect.
Our technical team is actively investigating the issue to restore optimal performance as quickly as possible.
Thank you for your patience while we work on a resolution. Further updates will be shared shortly.
Best regards,
Jobpac Connect Team
monitoring
Dear Jobpac Connect Customer,
We are pleased to report that the urgent performance patch has been successfully deployed, and system responsiveness has returned to normal levels.
What You Need to Know:
System Access: You may now log back in and resume normal operations in Jobpac Connect.
Monitoring: Our engineering team will continue to monitor system telemetry and server capacity closely throughout the day to ensure ongoing stability.
Thank you for your patience, understanding, and quick...
monitoring
Dear Jobpac Connect Customer,
As part of our ongoing efforts to resolve performance issues and increase system responsiveness, our engineering team will be deploying an urgent software patch shortly.
What to Expect:
Brief Session Disruption: During the patch deployment, active users may experience a brief session disconnect or be prompted to re-login.
Duration: The interruption is expected to last only a few minutes.
We appreciate your patience and cooperation as we apply this essential ...
monitoring
Dear Jobpac Connect Customer,
We are providing a further update regarding the login and performance issues experienced earlier today.
Following the deployment of our initial fix, our engineering team continues to closely monitor system stability and responsiveness. To ensure consistent performance as user activity increases, we are proactively provisioning additional server resources and backend capacity.
Users can log in and access the system, though you may still notice occasional vari...
monitoring
Dear Jobpac Connect Users,
Following our investigation with Microsoft Support, a potential fix has been deployed to address the the log in issue impacting Jobpac this morning. While initial testing is positive, we advise users to proceed with caution.
Our engineering team is actively monitoring system telemetry and platform responsiveness to ensure performance remains stable and returned to optimal levels.
We will provide a further update once we have verified system stability. Thank yo...
investigating
Dear Jobpac Connect Users,
Our team is currently on a live call with Microsoft Support to identify the root cause of the issue impacting Jobpac Connect this morning.
We are working closely with their engineers to resolve the issue as quickly as possible. We appreciate your patience and will share a further update shortly.
Thank you for your cooperation and understanding,
Best regards,
Jobpac Connect Team
investigating
We are continuing to investigate this issue.
investigating
Dear Jobpac Connect Users,
We are continuing to investigate the intermittent system slowdowns affecting some Jobpac Connect users.
Our team has raised an urgent high-priority ticket with Microsoft Support and are actively collaborating with their technical teams to diagnose and resolve the issue as quickly as possible.
We apologize for the inconvenience and will provide another update as soon as we have progress from Microsoft.
Thank you for your cooperation and understanding,
Best regar...
investigating
Dear Jobpac Connect Users,
We are currently investigating reports from some users regarding intermittent system slowdowns and being unable to login to Jobpac Connect.
Our teams are actively analyzing server performance and backend metrics to identify the root cause. Some users may experience delayed page loads or slower processing times.
Further updates will be provided as soon as more information becomes available.
Thank you for your cooperation and understanding,
Best regards,
Jobpac ...
Legacy Incident Archive
14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Trimble Jobpac Connect
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Dear Valued Jobpac Connect Users,
We are pleased to inform you that we have worked closely with our partners to resolve the login issues that some users reported earlier today. All services are now back online and fully operational. Our engineering teams will continue to monitor the system closely to ensure ongoing stability and performance.
We thank you for your patience while we worked through this issue.
Regards,
The Jobpac Connect Team
investigating
Dear Valued Jobpac Connect Customers,
We are currently aware of an issue affecting the login service for some Jobpac Connect users. Our engineering and operations teams are actively investigating the root cause to restore full service as quickly as possible.
We thank you for your patience while we work on this issue.
Regards,
Jobpac Connect Team.
Service Unavailability (Multiple Applications)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been mitigated, and all services should now be fully restored.
identified
Microsoft has begun restoring power in the region, and some services may start to come back online. However, full service restoration is still in progress.
investigating
We are continuing to investigate this issue.
investigating
Microsoft has notified us that this is a power-related issue impacting the Azure West US 2 region. This may affect service availability or performance for some resources.
Microsoft is actively working to restore full power and service as quickly as possible. We are monitoring the situation closely and will provide updates as more information becomes available.
investigating
We are currently experiencing availability issues affecting multiple applications hosted in the Azure West US 2 region. We are actively working with Microsoft to resolve the issue. Additional updates will be provided as more information becomes available.
Trimble Jobpac Connect Login Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Dear Valued Jobpac Connect Users,
We are pleased to confirm that the authentication issues involving Trimble ID (TID) have been resolved. In coordination with our global identity teams, a fix was implemented to address the redirect loops affecting Jobpac Connect logins.
Current Status: All systems are operational. Our engineering team has moved into an active monitoring phase to ensure sustained stability and optimal performance across all regions.
Regards,
The Jobpac Connect Team
investigating
Dear Jobpac Connect Users,
By way of an update, Our technical teams are continuing to investigate the authentication difficulties reported earlier this afternoon. We have now engaged the global Trimble ID (TID) engineering teams to assist in isolating the root cause within the identity gateway.
We thank you for your patience while we investigate this issue.
Regards
Jobpac Connect Team
investigating
Dear Jobpac Connect Users,
We are currently aware of an issue affecting users attempting to log in to Jobpac Connect using Trimble ID (TID). Users may encounter error messages or timeouts during the authentication process.
Our technical teams are investigating the root cause with the global identity services team. We apologize for the inconvenience and will provide an update as soon as more information is available.
We thank you for your patience while we investigate this issue.
Regards
J...
Trimble Help inaccessible
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Help.trimble.com is currently inaccessible. As a workaround, you can go to trimblehelp.trimble.com.
We've identified the issue and are actively working to correct it. Sorry for the inconvenience.
