A fix has been implemented, and we are actively monitoring the environment to confirm the issue is fully resolved.
investigating
We are currently investigating an issue causing TID logins to Vista to fail. Our teams are actively working to identify the cause, and we will provide additional updates as more information becomes available.
Viewpoint for Projects (UK) - Web Application Performance Degraded
Dear Jobpac Connect Users,
Jobpac Connect continues to operate smoothly, with all performance metrics, server response times, and system telemetry remaining stable and well within normal limits.
Our engineering team will maintain automated monitoring overnight to ensure uninterrupted access and performance.
Next Update: Our next status update will be provided tomorrow at 12:00 PM (midday).
We sincerely thank you for your patience, understanding, and cooperation while our teams worked to r...
monitoring
Dear Jobpac Connect Users,
Further to our morning update, system performance for Jobpac Connect has remained fully stable through peak business hours, and response times continue to operate within optimal limits.
All core workflows, authentication, and services are fully operational.
The next status update will be provided at 5:00 PM today.
We deeply appreciate your patience, feedback, and cooperation throughout this period.
Best regards,
Jobpac Connect Team
monitoring
Dear Jobpac Connect Users,
Further to our previous update, the patch deployed yesterday continues to hold well, and overall system performance has returned to acceptable operational limits.
Our engineering team will maintain active telemetry monitoring throughout the day to ensure sustained performance and stability.
The next status update will be provided at 12:00 PM (midday) today.
Thank you once again for your patience and understanding.
Best regards,
Jobpac Connect Team
monitoring
Dear Jobpac Connect Users,
We will be deploying a patch to the system at 7:15pm AEST.
During this update, the system will be temporarily unavailable for approximately 15 minutes.
We appreciate your patience as we complete these necessary updates.
Best regards,
Jobpac Connect Team
monitoring
Dear Jobpac Connect Users,
We are continuing to investigate the current front end performance issues affecting some Jobpac Connect users.
Following our joint investigation with Microsoft, a potential fix for the system slowness has been built and is currently undergoing active Quality Assurance (QA) and performance testing.
Once testing successfully validates system stability and response times, we will proceed with immediate deployment.
Thank you for your patience as we finalize this fi...
monitoring
Dear Jobpac Connect Customer,
We are providing a further update regarding the system slowness currently impacting Jobpac Connect.
Our technical teams are working closely in real-time with Microsoft and our external infrastructure partners to diagnose the root cause and restore normal performance levels as quickly as possible.
We understand the disruption this causes to your day-to-day operations and appreciate your ongoing patience. We will share further updates as soon as new information ...
monitoring
Dear Jobpac Connect Customer,
We are aware of performance degradation and system slowness currently impacting Jobpac Connect.
Our technical operations team is actively investigating the issue as a top priority to determine the cause and apply a resolution.
We appreciate your patience while we work to resolve this. Another update will be provided as soon as we have more details to share.
Best regards,
Jobpac Connect Team
monitoring
Dear Jobpac Connect Customer,
We are aware that some users are currently experiencing intermittent slowness and delays while navigating Jobpac Connect.
Our technical team is actively investigating the issue to restore optimal performance as quickly as possible.
Thank you for your patience while we work on a resolution. Further updates will be shared shortly.
Best regards,
Jobpac Connect Team
monitoring
Dear Jobpac Connect Customer,
We are pleased to report that the urgent performance patch has been successfully deployed, and system responsiveness has returned to normal levels.
What You Need to Know:
System Access: You may now log back in and resume normal operations in Jobpac Connect.
Monitoring: Our engineering team will continue to monitor system telemetry and server capacity closely throughout the day to ensure ongoing stability.
Thank you for your patience, understanding, and quick...
monitoring
Dear Jobpac Connect Customer,
As part of our ongoing efforts to resolve performance issues and increase system responsiveness, our engineering team will be deploying an urgent software patch shortly.
What to Expect:
Brief Session Disruption: During the patch deployment, active users may experience a brief session disconnect or be prompted to re-login.
Duration: The interruption is expected to last only a few minutes.
We appreciate your patience and cooperation as we apply this essential ...
monitoring
Dear Jobpac Connect Customer,
We are providing a further update regarding the login and performance issues experienced earlier today.
Following the deployment of our initial fix, our engineering team continues to closely monitor system stability and responsiveness. To ensure consistent performance as user activity increases, we are proactively provisioning additional server resources and backend capacity.
Users can log in and access the system, though you may still notice occasional vari...
monitoring
Dear Jobpac Connect Users,
Following our investigation with Microsoft Support, a potential fix has been deployed to address the the log in issue impacting Jobpac this morning. While initial testing is positive, we advise users to proceed with caution.
Our engineering team is actively monitoring system telemetry and platform responsiveness to ensure performance remains stable and returned to optimal levels.
We will provide a further update once we have verified system stability. Thank yo...
investigating
Dear Jobpac Connect Users,
Our team is currently on a live call with Microsoft Support to identify the root cause of the issue impacting Jobpac Connect this morning.
We are working closely with their engineers to resolve the issue as quickly as possible. We appreciate your patience and will share a further update shortly.
Thank you for your cooperation and understanding,
Best regards,
Jobpac Connect Team
investigating
We are continuing to investigate this issue.
investigating
Dear Jobpac Connect Users,
We are continuing to investigate the intermittent system slowdowns affecting some Jobpac Connect users.
Our team has raised an urgent high-priority ticket with Microsoft Support and are actively collaborating with their technical teams to diagnose and resolve the issue as quickly as possible.
We apologize for the inconvenience and will provide another update as soon as we have progress from Microsoft.
Thank you for your cooperation and understanding,
Best regar...
investigating
Dear Jobpac Connect Users,
We are currently investigating reports from some users regarding intermittent system slowdowns and being unable to login to Jobpac Connect.
Our teams are actively analyzing server performance and backend metrics to identify the root cause. Some users may experience delayed page loads or slower processing times.
Further updates will be provided as soon as more information becomes available.
Thank you for your cooperation and understanding,
Best regards,
Jobpac ...
Legacy Incident Archive
14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Azure USWest issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Microsoft has implemented remediation steps, and we are now seeing full recovery across affected services. We will continue to monitor the environment closely to ensure stability before officially marking the incident as resolved.
We appreciate your patience and understanding throughout this event.
investigating
We have seen recovery and remediation progress across some resources within the Azure US West region; however, not all affected resources have been fully restored at this time. Microsoft continues to actively work toward a complete resolution of the issue.
Additionally, Spectrum was incorrectly listed as an impacted Trimble application in our previous communication. Spectrum has remained fully operational throughout this incident and has not been affected.
We apologize for any confusion thi...
investigating
Microsoft continues to work on restoring service in the Azure US West region. At this time, there are no significant updates to share. We remain actively engaged with Microsoft and are closely monitoring the situation. We will provide another update as soon as additional information becomes available or service is restored.
investigating
Microsoft Azure is currently experiencing an outage in the US West region. As a result, some Spectrum, Vista, and PCC customers hosted in this region may be unable to access their systems.
We are aware of the issue and are actively working with Microsoft to restore service as quickly as possible. We will continue to provide updates as more information becomes available.
Viewpoint Field View (North America) - Web Application User Interface Degraded
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and we are working on a resolution.
investigating
We are currently investigating this issue.
Potential Outage for MFA Notifications
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
June 2026
Viewpoint for Projects (UK) - Web Performance Degraded
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
TrimbleID - Two stage Verification Codes not being received via email
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Intermittent Cascade Access Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We have implemented a fix and are now monitoring for full resolution.
investigating
We are aware of an issue where some customers are running into intermittent access issues in Cascade and we are currently working through a full resolution, will provide updates as we roll out the fix.
Procontractor Cloud login issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results/
identified
The issue has been identified, and a fix is being implemented.
investigating
We are currently investigating an issue where some Procontractor Cloud customers are unable to log in. We will update the status with more information as it becomes available.
May 2026
Viewpoint Field View (UK) - Sync Performance Degraded
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Turbo SMTP outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Turbo SMTP is currently experiencing a global outage caused by a fire at their provider’s data center in Amsterdam. This infrastructure failure began at approximately 11:45 p.m. PST on May 6 (8:45 a.m. local time on May 7).
Because of the nature of this outage, Vista emails sent during this window (specifically those with attachments like Pay Stubs or AR Statements) cannot be automatically recovered or resent by the system.
Recommended Actions for Vista Customers:
1. Confirm if you’re...
identified
Turbo SMTP is currently experiencing a global outage affecting email delivery services due to a critical infrastructure issue. Customers using Turbo SMTP as their SMTP provider may encounter failures with email-dependent workflows, including AR Statements and Pay Stubs.
To restore email functionality as quickly as possible, customers are advised to transition to an internal SMTP provider such as Office 365 or Google Workspace. Product-specific configuration guidance is available through supp...
April 2026
Vista Azure US East 2 issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and access should now be restored. We will continue to monitor the situation.
investigating
We are currently aware of an issue impacting some Vista customers hosted in the Azure East US 2 region, where users may be unable to access the application. We are actively investigating and will continue to provide updates as more information becomes available.
