Reports of System Slowdown and users not being able to login.
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Trimble Viewpoint experienced a major incident: Reports of System Slowdown and users not being able to login.. ServiceAlert observed recovery on Aug 28, 2026.
Official Trimble Viewpoint status page Current Trimble Viewpoint status
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Incident Lifecycle
Affected Components
Jobpac Connect
Incident Timeline
Monitoring
Dear Jobpac Connect Users,
Jobpac Connect continues to operate smoothly, with all performance metrics, server response times, and system telemetry remaining stable and well within normal limits.
Our engineering team will maintain automated monitoring overnight to ensure uninterrupted access and performance.
Next Update: Our next status update will be provided tomorrow at 12:00 PM (midday).
We sincerely thank you for your patience, understanding, and cooperation while our teams worked to r...
Jobpac Connect continues to operate smoothly, with all performance metrics, server response times, and system telemetry remaining stable and well within normal limits.
Our engineering team will maintain automated monitoring overnight to ensure uninterrupted access and performance.
Next Update: Our next status update will be provided tomorrow at 12:00 PM (midday).
We sincerely thank you for your patience, understanding, and cooperation while our teams worked to r...
Aug 27, 2026 at 6:48 AM UTC
Monitoring
Dear Jobpac Connect Users,
Further to our morning update, system performance for Jobpac Connect has remained fully stable through peak business hours, and response times continue to operate within optimal limits.
All core workflows, authentication, and services are fully operational.
The next status update will be provided at 5:00 PM today.
We deeply appreciate your patience, feedback, and cooperation throughout this period.
Best regards,
Jobpac Connect Team
Further to our morning update, system performance for Jobpac Connect has remained fully stable through peak business hours, and response times continue to operate within optimal limits.
All core workflows, authentication, and services are fully operational.
The next status update will be provided at 5:00 PM today.
We deeply appreciate your patience, feedback, and cooperation throughout this period.
Best regards,
Jobpac Connect Team
Aug 27, 2026 at 2:04 AM UTC
Monitoring
Dear Jobpac Connect Users,
Further to our previous update, the patch deployed yesterday continues to hold well, and overall system performance has returned to acceptable operational limits.
Our engineering team will maintain active telemetry monitoring throughout the day to ensure sustained performance and stability.
The next status update will be provided at 12:00 PM (midday) today.
Thank you once again for your patience and understanding.
Best regards,
Jobpac Connect Team
Further to our previous update, the patch deployed yesterday continues to hold well, and overall system performance has returned to acceptable operational limits.
Our engineering team will maintain active telemetry monitoring throughout the day to ensure sustained performance and stability.
The next status update will be provided at 12:00 PM (midday) today.
Thank you once again for your patience and understanding.
Best regards,
Jobpac Connect Team
Aug 26, 2026 at 11:07 PM UTC
Monitoring
Dear Jobpac Connect Users,
We will be deploying a patch to the system at 7:15pm AEST.
During this update, the system will be temporarily unavailable for approximately 15 minutes.
We appreciate your patience as we complete these necessary updates.
Best regards,
Jobpac Connect Team
We will be deploying a patch to the system at 7:15pm AEST.
During this update, the system will be temporarily unavailable for approximately 15 minutes.
We appreciate your patience as we complete these necessary updates.
Best regards,
Jobpac Connect Team
Aug 26, 2026 at 9:09 AM UTC
Monitoring
Dear Jobpac Connect Users,
We are continuing to investigate the current front end performance issues affecting some Jobpac Connect users.
Following our joint investigation with Microsoft, a potential fix for the system slowness has been built and is currently undergoing active Quality Assurance (QA) and performance testing.
Once testing successfully validates system stability and response times, we will proceed with immediate deployment.
Thank you for your patience as we finalize this fi...
We are continuing to investigate the current front end performance issues affecting some Jobpac Connect users.
Following our joint investigation with Microsoft, a potential fix for the system slowness has been built and is currently undergoing active Quality Assurance (QA) and performance testing.
Once testing successfully validates system stability and response times, we will proceed with immediate deployment.
Thank you for your patience as we finalize this fi...
Aug 26, 2026 at 4:11 AM UTC
Monitoring
Dear Jobpac Connect Customer,
We are providing a further update regarding the system slowness currently impacting Jobpac Connect.
Our technical teams are working closely in real-time with Microsoft and our external infrastructure partners to diagnose the root cause and restore normal performance levels as quickly as possible.
We understand the disruption this causes to your day-to-day operations and appreciate your ongoing patience. We will share further updates as soon as new information ...
We are providing a further update regarding the system slowness currently impacting Jobpac Connect.
Our technical teams are working closely in real-time with Microsoft and our external infrastructure partners to diagnose the root cause and restore normal performance levels as quickly as possible.
We understand the disruption this causes to your day-to-day operations and appreciate your ongoing patience. We will share further updates as soon as new information ...
Aug 25, 2026 at 10:06 PM UTC
Monitoring
Dear Jobpac Connect Customer,
We are aware of performance degradation and system slowness currently impacting Jobpac Connect.
Our technical operations team is actively investigating the issue as a top priority to determine the cause and apply a resolution.
We appreciate your patience while we work to resolve this. Another update will be provided as soon as we have more details to share.
Best regards,
Jobpac Connect Team
We are aware of performance degradation and system slowness currently impacting Jobpac Connect.
Our technical operations team is actively investigating the issue as a top priority to determine the cause and apply a resolution.
We appreciate your patience while we work to resolve this. Another update will be provided as soon as we have more details to share.
Best regards,
Jobpac Connect Team
Aug 25, 2026 at 2:27 AM UTC
Monitoring
Dear Jobpac Connect Customer,
We are aware that some users are currently experiencing intermittent slowness and delays while navigating Jobpac Connect.
Our technical team is actively investigating the issue to restore optimal performance as quickly as possible.
Thank you for your patience while we work on a resolution. Further updates will be shared shortly.
Best regards,
Jobpac Connect Team
We are aware that some users are currently experiencing intermittent slowness and delays while navigating Jobpac Connect.
Our technical team is actively investigating the issue to restore optimal performance as quickly as possible.
Thank you for your patience while we work on a resolution. Further updates will be shared shortly.
Best regards,
Jobpac Connect Team
Aug 25, 2026 at 1:04 AM UTC
Monitoring
Dear Jobpac Connect Customer,
We are pleased to report that the urgent performance patch has been successfully deployed, and system responsiveness has returned to normal levels.
What You Need to Know:
System Access: You may now log back in and resume normal operations in Jobpac Connect.
Monitoring: Our engineering team will continue to monitor system telemetry and server capacity closely throughout the day to ensure ongoing stability.
Thank you for your patience, understanding, and quick...
We are pleased to report that the urgent performance patch has been successfully deployed, and system responsiveness has returned to normal levels.
What You Need to Know:
System Access: You may now log back in and resume normal operations in Jobpac Connect.
Monitoring: Our engineering team will continue to monitor system telemetry and server capacity closely throughout the day to ensure ongoing stability.
Thank you for your patience, understanding, and quick...
Aug 24, 2026 at 11:18 PM UTC
Monitoring
Dear Jobpac Connect Customer,
As part of our ongoing efforts to resolve performance issues and increase system responsiveness, our engineering team will be deploying an urgent software patch shortly.
What to Expect:
Brief Session Disruption: During the patch deployment, active users may experience a brief session disconnect or be prompted to re-login.
Duration: The interruption is expected to last only a few minutes.
We appreciate your patience and cooperation as we apply this essential ...
As part of our ongoing efforts to resolve performance issues and increase system responsiveness, our engineering team will be deploying an urgent software patch shortly.
What to Expect:
Brief Session Disruption: During the patch deployment, active users may experience a brief session disconnect or be prompted to re-login.
Duration: The interruption is expected to last only a few minutes.
We appreciate your patience and cooperation as we apply this essential ...
Aug 24, 2026 at 11:06 PM UTC
Monitoring
Dear Jobpac Connect Customer,
We are providing a further update regarding the login and performance issues experienced earlier today.
Following the deployment of our initial fix, our engineering team continues to closely monitor system stability and responsiveness. To ensure consistent performance as user activity increases, we are proactively provisioning additional server resources and backend capacity.
Users can log in and access the system, though you may still notice occasional vari...
We are providing a further update regarding the login and performance issues experienced earlier today.
Following the deployment of our initial fix, our engineering team continues to closely monitor system stability and responsiveness. To ensure consistent performance as user activity increases, we are proactively provisioning additional server resources and backend capacity.
Users can log in and access the system, though you may still notice occasional vari...
Aug 24, 2026 at 5:38 AM UTC
Monitoring
Dear Jobpac Connect Users,
Following our investigation with Microsoft Support, a potential fix has been deployed to address the the log in issue impacting Jobpac this morning. While initial testing is positive, we advise users to proceed with caution.
Our engineering team is actively monitoring system telemetry and platform responsiveness to ensure performance remains stable and returned to optimal levels.
We will provide a further update once we have verified system stability. Thank yo...
Following our investigation with Microsoft Support, a potential fix has been deployed to address the the log in issue impacting Jobpac this morning. While initial testing is positive, we advise users to proceed with caution.
Our engineering team is actively monitoring system telemetry and platform responsiveness to ensure performance remains stable and returned to optimal levels.
We will provide a further update once we have verified system stability. Thank yo...
Aug 24, 2026 at 2:18 AM UTC
Investigating
Dear Jobpac Connect Users,
Our team is currently on a live call with Microsoft Support to identify the root cause of the issue impacting Jobpac Connect this morning.
We are working closely with their engineers to resolve the issue as quickly as possible. We appreciate your patience and will share a further update shortly.
Thank you for your cooperation and understanding,
Best regards,
Jobpac Connect Team
Our team is currently on a live call with Microsoft Support to identify the root cause of the issue impacting Jobpac Connect this morning.
We are working closely with their engineers to resolve the issue as quickly as possible. We appreciate your patience and will share a further update shortly.
Thank you for your cooperation and understanding,
Best regards,
Jobpac Connect Team
Aug 24, 2026 at 12:47 AM UTC
Investigating
We are continuing to investigate this issue.
Aug 23, 2026 at 11:27 PM UTC
Investigating
Dear Jobpac Connect Users,
We are continuing to investigate the intermittent system slowdowns affecting some Jobpac Connect users.
Our team has raised an urgent high-priority ticket with Microsoft Support and are actively collaborating with their technical teams to diagnose and resolve the issue as quickly as possible.
We apologize for the inconvenience and will provide another update as soon as we have progress from Microsoft.
Thank you for your cooperation and understanding,
Best regar...
We are continuing to investigate the intermittent system slowdowns affecting some Jobpac Connect users.
Our team has raised an urgent high-priority ticket with Microsoft Support and are actively collaborating with their technical teams to diagnose and resolve the issue as quickly as possible.
We apologize for the inconvenience and will provide another update as soon as we have progress from Microsoft.
Thank you for your cooperation and understanding,
Best regar...
Aug 23, 2026 at 11:08 PM UTC
Investigating
Dear Jobpac Connect Users,
We are currently investigating reports from some users regarding intermittent system slowdowns and being unable to login to Jobpac Connect.
Our teams are actively analyzing server performance and backend metrics to identify the root cause. Some users may experience delayed page loads or slower processing times.
Further updates will be provided as soon as more information becomes available.
Thank you for your cooperation and understanding,
Best regards,
Jobpac ...
We are currently investigating reports from some users regarding intermittent system slowdowns and being unable to login to Jobpac Connect.
Our teams are actively analyzing server performance and backend metrics to identify the root cause. Some users may experience delayed page loads or slower processing times.
Further updates will be provided as soon as more information becomes available.
Thank you for your cooperation and understanding,
Best regards,
Jobpac ...
Aug 23, 2026 at 10:58 PM UTC
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