Intermittent Reports of System Slowdown and users not being able to login.
View the provider incident record →Current answer
Trimble Viewpoint experienced a major incident: Intermittent Reports of System Slowdown and users not being able to login.. The provider currently marks this incident Monitoring.
Incident Lifecycle
Affected Components
Jobpac Connect
Incident Timeline
Monitoring
Dear Jobpac Connect Customer,
We are aware of performance degradation and system slowness currently impacting Jobpac Connect.
Our technical operations team is actively investigating the issue as a top priority to determine the cause and apply a resolution.
We appreciate your patience while we work to resolve this. Another update will be provided as soon as we have more details to share.
Best regards,
Jobpac Connect Team
We are aware of performance degradation and system slowness currently impacting Jobpac Connect.
Our technical operations team is actively investigating the issue as a top priority to determine the cause and apply a resolution.
We appreciate your patience while we work to resolve this. Another update will be provided as soon as we have more details to share.
Best regards,
Jobpac Connect Team
Aug 25, 2026 at 2:27 AM UTC
Monitoring
Dear Jobpac Connect Customer,
We are aware that some users are currently experiencing intermittent slowness and delays while navigating Jobpac Connect.
Our technical team is actively investigating the issue to restore optimal performance as quickly as possible.
Thank you for your patience while we work on a resolution. Further updates will be shared shortly.
Best regards,
Jobpac Connect Team
We are aware that some users are currently experiencing intermittent slowness and delays while navigating Jobpac Connect.
Our technical team is actively investigating the issue to restore optimal performance as quickly as possible.
Thank you for your patience while we work on a resolution. Further updates will be shared shortly.
Best regards,
Jobpac Connect Team
Aug 25, 2026 at 1:04 AM UTC
Monitoring
Dear Jobpac Connect Customer,
We are pleased to report that the urgent performance patch has been successfully deployed, and system responsiveness has returned to normal levels.
What You Need to Know:
System Access: You may now log back in and resume normal operations in Jobpac Connect.
Monitoring: Our engineering team will continue to monitor system telemetry and server capacity closely throughout the day to ensure ongoing stability.
Thank you for your patience, understanding, and quick...
We are pleased to report that the urgent performance patch has been successfully deployed, and system responsiveness has returned to normal levels.
What You Need to Know:
System Access: You may now log back in and resume normal operations in Jobpac Connect.
Monitoring: Our engineering team will continue to monitor system telemetry and server capacity closely throughout the day to ensure ongoing stability.
Thank you for your patience, understanding, and quick...
Aug 24, 2026 at 11:18 PM UTC
Monitoring
Dear Jobpac Connect Customer,
As part of our ongoing efforts to resolve performance issues and increase system responsiveness, our engineering team will be deploying an urgent software patch shortly.
What to Expect:
Brief Session Disruption: During the patch deployment, active users may experience a brief session disconnect or be prompted to re-login.
Duration: The interruption is expected to last only a few minutes.
We appreciate your patience and cooperation as we apply this essential ...
As part of our ongoing efforts to resolve performance issues and increase system responsiveness, our engineering team will be deploying an urgent software patch shortly.
What to Expect:
Brief Session Disruption: During the patch deployment, active users may experience a brief session disconnect or be prompted to re-login.
Duration: The interruption is expected to last only a few minutes.
We appreciate your patience and cooperation as we apply this essential ...
Aug 24, 2026 at 11:06 PM UTC
Monitoring
Dear Jobpac Connect Customer,
We are providing a further update regarding the login and performance issues experienced earlier today.
Following the deployment of our initial fix, our engineering team continues to closely monitor system stability and responsiveness. To ensure consistent performance as user activity increases, we are proactively provisioning additional server resources and backend capacity.
Users can log in and access the system, though you may still notice occasional vari...
We are providing a further update regarding the login and performance issues experienced earlier today.
Following the deployment of our initial fix, our engineering team continues to closely monitor system stability and responsiveness. To ensure consistent performance as user activity increases, we are proactively provisioning additional server resources and backend capacity.
Users can log in and access the system, though you may still notice occasional vari...
Aug 24, 2026 at 5:38 AM UTC
Monitoring
Dear Jobpac Connect Users,
Following our investigation with Microsoft Support, a potential fix has been deployed to address the the log in issue impacting Jobpac this morning. While initial testing is positive, we advise users to proceed with caution.
Our engineering team is actively monitoring system telemetry and platform responsiveness to ensure performance remains stable and returned to optimal levels.
We will provide a further update once we have verified system stability. Thank yo...
Following our investigation with Microsoft Support, a potential fix has been deployed to address the the log in issue impacting Jobpac this morning. While initial testing is positive, we advise users to proceed with caution.
Our engineering team is actively monitoring system telemetry and platform responsiveness to ensure performance remains stable and returned to optimal levels.
We will provide a further update once we have verified system stability. Thank yo...
Aug 24, 2026 at 2:18 AM UTC
Investigating
Dear Jobpac Connect Users,
Our team is currently on a live call with Microsoft Support to identify the root cause of the issue impacting Jobpac Connect this morning.
We are working closely with their engineers to resolve the issue as quickly as possible. We appreciate your patience and will share a further update shortly.
Thank you for your cooperation and understanding,
Best regards,
Jobpac Connect Team
Our team is currently on a live call with Microsoft Support to identify the root cause of the issue impacting Jobpac Connect this morning.
We are working closely with their engineers to resolve the issue as quickly as possible. We appreciate your patience and will share a further update shortly.
Thank you for your cooperation and understanding,
Best regards,
Jobpac Connect Team
Aug 24, 2026 at 12:47 AM UTC
Investigating
We are continuing to investigate this issue.
Aug 23, 2026 at 11:27 PM UTC
Investigating
Dear Jobpac Connect Users,
We are continuing to investigate the intermittent system slowdowns affecting some Jobpac Connect users.
Our team has raised an urgent high-priority ticket with Microsoft Support and are actively collaborating with their technical teams to diagnose and resolve the issue as quickly as possible.
We apologize for the inconvenience and will provide another update as soon as we have progress from Microsoft.
Thank you for your cooperation and understanding,
Best regar...
We are continuing to investigate the intermittent system slowdowns affecting some Jobpac Connect users.
Our team has raised an urgent high-priority ticket with Microsoft Support and are actively collaborating with their technical teams to diagnose and resolve the issue as quickly as possible.
We apologize for the inconvenience and will provide another update as soon as we have progress from Microsoft.
Thank you for your cooperation and understanding,
Best regar...
Aug 23, 2026 at 11:08 PM UTC
Investigating
Dear Jobpac Connect Users,
We are currently investigating reports from some users regarding intermittent system slowdowns and being unable to login to Jobpac Connect.
Our teams are actively analyzing server performance and backend metrics to identify the root cause. Some users may experience delayed page loads or slower processing times.
Further updates will be provided as soon as more information becomes available.
Thank you for your cooperation and understanding,
Best regards,
Jobpac ...
We are currently investigating reports from some users regarding intermittent system slowdowns and being unable to login to Jobpac Connect.
Our teams are actively analyzing server performance and backend metrics to identify the root cause. Some users may experience delayed page loads or slower processing times.
Further updates will be provided as soon as more information becomes available.
Thank you for your cooperation and understanding,
Best regards,
Jobpac ...
Aug 23, 2026 at 10:58 PM UTC
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