Verkada Outage History
Daily status observations, past incidents, and reported issue history for Verkada.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 80% | 25 | 5 |
| July 2026 | 48.4% | 31 | 16 |
| June 2026 | 96.7% | 30 | 1 |
| May 2026 | 60% | 5 | 2 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Some Viewing Stations are offline
Started:
Viewing Station
investigating
Our engineers are continuing to work on this issue with high priority. If you have an affected Viewing Station please leave it online so that an update can applied when available.
investigating
Our engineers are investigating an issue causing a small subset of viewing stations to be offline.
Service disruption for Security Screening feature
Started:
monitoring
Security screening functionality has returned to normal operation. We are continuing to monitor the service.
identified
Our security screening service provider has identified the issue and is working on a resolution.
identified
We are experiencing an outage with our security screening service.
Verkada Command not loading
Started:
monitoring
We have resolved the issue and will monitor to ensure services remain stable.
investigating
We are investigating command.verkada.com not loading for all users.
Users can still access Verkada Command by visiting https://command.verkada.com/login as a workaround.
Issues with Managing Command Users and Access Controllers are appearing offline in GovCloud
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
July 2026
Multiple Command services are degraded or unavailable
Started:
monitoring
The fix has been deployed to the majority of affected services. A small number are still completing their rollout, and some users may continue to see errors or incorrect device status until they finish.
monitoring
The fix has been deployed across affected services and functionality is returning to normal. We are monitoring to confirm full recovery.
identified
GovCloud login has been restored. Other features remain partially affected, including profile photos and creating new access users, and deployments are continuing across the remaining services. We will keep updating as each area is confirmed recovered.
identified
The fix is now being deployed across all affected services and the first services have recovered. Affected customers may see missing profile photos, failed photo uploads, and errors when creating new access users or assigning cards. GovCloud login is not yet restored and remains the highest priority. Improvement will be gradual as each service completes its rollout.
identified
Multiple Command services are degraded or unavailable, including login for GovCloud users, person profile photos in Command Users and Access Users, and some video, search, and analytics features. We have identified the cause and are deploying a fix across all services.
investigating
We are currently investigating this issue.
Users unable to add Mobile NFC credentials to Apple Wallet
Started:
investigating
Verkada is investigating an inability of some users to add Mobile NFC credentials to Apple Wallet.
Some users are unable to sign into Verkada Pass on Android phones
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some Access Controllers are falsely reporting as offline
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Access Control web is not loading for some users on Government organizations
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some Intercom units are failing to process bluetooth unlocks
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been rolled out to all affected Verkada TD33 Intercoms that restores Bluetooth unlock functionality. We are monitoring to confirm full recovery. Customers who continue to experience issues should contact Verkada Support.
identified
Our team has made progress investigating an issue affecting Bluetooth unlocks on Verkada TD33 Intercoms.
A mitigation is available now - affected customers can contact Verkada Support to have Bluetooth unlocks restored on their TD33 Intercoms. We are continuing to work toward a permanent fix and will provide further updates.
investigating
We are currently investigating this issue.
Some Access level exceptions are taking effect early
Started:
investigating
We are currently investigating this issue.
Camera analytics results are not being displayed for some US Gov customers
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
June 2026
Issue Loading Historical Video In European Organisations
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
May 2026
Some Viewing Stations are reporting offline in command and displaying a black screen.
Started:
monitoring
Some viewing stations have not taken the fix that has been implemented. We are continuing to monitor the rollout of the fix.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
Some Viewing Stations are reporting offline in command and displaying a black screen.
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
As a workaround, customers can go to the VX's settings page and update the OS.
identified
The issue has been identified and a fix is being implemented.
As a workaround, customers can go to the VX's settings page and start a Software Update.
New detections of License Plates, AI Search and People/Vehicle Attributes unavailable for search In US Based Organizations.
Started:
identified
People and Vehicle Attributes are fully operational. We are continuing to work on restoring AI Search.
identified
License Plate Recognition is now fully operational. People/Vehicle Attributes and AI Search are slowly recovering.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Classic Alarms not available for some orgs
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating Classic Alarms not being available in Command for some organisations.
New Alarms is not affected.
Delayed and dropped alert notifications, webhook deliveries, and person/vehicle detection events
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating elevated latency and intermittent failures affecting alert notifications, webhook deliveries, and person/vehicle/LPR detection events. Webhook deliveries that fail during this period will not be retried. Live video and camera connectivity are not affected.
Issues receiving NCIC alerts in Government Solutions Command Organizations
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Issue loading Workplace products
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Workplace is currently degraded. We are actively investigating the issue.
Unable to modify analytics for cameras in European organisations
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Degraded functionality on Command and some cameras showing offline
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Delay processing access events and loading the access page in command.
Started:
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Delay processing access events
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Face detections are degraded for customers in US–based orgs
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
LPR not showing new plates detected
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
April 2026
Preparing archives for download is failing for some users.
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Camera alerts in the European Union region are experiencing delivery failures and increased latency.
Started:
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Verkada Alarms outage
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Unable to log into Verkada Command
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an infrastructure issue and are working to implement a fix.
investigating
Verkada is investigating an issue where some users are unable to login.
Analytics products such as Unified Timeline have a delay
Started:
identified
The issue has been identified and a fix is being implemented.
User management page is taking a long time to show new users
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users are experiencing intermittent streaming issues in US–based organizations.
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Degraded Performance for Guest in Government Solutions Command Organizations
Started:
investigating
Guest in Government Solutions Command Organizations is experiencing degraded performance. We are currently investigating.
Camera performance degraded
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Verkada is investigating instances of LPR results taking an excessively long time to populate, and archives failing to create.
Issues loading Command for some US-based Organizations
Started:
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Some devices are unable to upgrade firmware
Started:
investigating
We are currently investigating issues with our over-the-air (OTA) firmware upgrade system. Your devices will still function normally while we resolve these issues.
March 2026
Devices reporting offline & firmware updates failing
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are working on mitigating the issue, we have restored camera firmware upgrade functionality.
investigating
We are continuing to investigate this issue.
investigating
We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.
Unable to prepare archives for download
Started:
monitoring
Verkada has implemented a fix and is monitoring results. Normal function for archives should be restored.
investigating
Verkada is investigating an issue preventing archives from being prepared for download.
Issues with uploading footage for Archives.
Started:
investigating
We are currently investigating this issue.
Some users are unable to perform AI searches in US-based organizations
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Issues loading Mailroom Home page on Command
Started:
investigating
We are continuing to investigate this issue.
investigating
Verkada is investigating an issue where users are unable to load the Mailroom Home page on Command. The Mailroom app is not affected.
Some users are experiencing issues with Access unlocks and user creation
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Alarms page crashing after changes to response levels
Started:
investigating
Verkada engineering is aware of an issue where the alarms page does not load under some circumstances such as changing response levels. We are currently investigating.