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94%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.8%
31
1
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to monitor for any further issues.
monitoring
We’ve implemented a fix despite the continued outage at a key technology partner, allowing crypto deposits for most supported assets to resume on both Uphold Wallet and Topper.
We’re working through the backlog and expect pending deposits to clear shortly, subject to our standard checks.
Deposits & Withdrawals for the following assets remain delayed until our partner restores service:
CSPR; CCD; KAS; BTC on Lightening; STX; STRK; IOTA; USDC on XRPL; SHX
Thank you for your patience as we clear the remaining transactions and restore full service.
monitoring
Uphold: Crypto deposit and withdrawal processing continues to improve as the backlog clears, though a small number of transactions remain delayed.
Topper: Deposit and withdrawal processing is now recovering, with some delays as we work through pending transactions.
monitoring
Uphold: c.80% of crypto deposits and withdrawals are now processing successfully, though some delays remain while we tackle the backlog. We’re working to release the remaining transactions.
Topper: Deposits and withdrawals remain temporarily on hold.
We’re sorry for the continued disruption and appreciate your patience. We’ll share further updates as we make progress.
monitoring
While we continue to monitor the issue with our third-party provider, we’ve implemented a workaround and are beginning to release pending crypto deposits and withdrawals. Some delays may continue while we clear the backlog.
We’re sorry for the disruption and the time you’ve had to wait. Thank you for your patience.
investigating
Crypto deposits and withdrawals continue to experience delays. We remain in close contact with our third-party provider, who has assured us that resolving this issue remains their highest priority.
Delayed deposits and withdrawals will complete once the issue is resolved. All other services, including fiat deposits and withdrawals, are operating normally.
We apologise for the continued disruption and will share further updates as soon as we have more information.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Crypto deposits and withdrawals are currently experiencing delays due to a service disruption at our third-party transaction monitoring partner.
We are in contact with the provider and monitoring progress. We’ll provide a further update as soon as more information is available.
We apologise for the inconvenience.
We are currently investigating a service disruption affecting card transactions for US Uphold Card holders.
This issue is caused by an increase in failed authorizations at a third-party card processor. The teams are actively investigating the cause in collaboration with our engineering team.
As a result, some card transactions may be declined at the point of sale. We recommend using an alternative payment method where possible while we work to resolve this.
We will continue to monitor the situation closely and provide updates as they become available.
We apologise for any inconvenience and appreciate your understanding.
September 2026
Service disruption: Google Pay deposits unavailable
We are aware of an ongoing incident with Google Pay API - https://pay.google.com/status/.
Deposits via this method are unavailable at this time.
Our system will recover automatically once their incident is resolved. We are actively monitoring the situation and will provide updates as they become available.
We apologise for any inconvenience and appreciate your understanding.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Service Disruption: Transactions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have identified additional impact affecting the following deposit methods:
- Apple Pay and Google Pay deposits
- Credit card deposits
- Pix, PayPal, and Venmo deposits
We continue to monitor the situation and will provide further updates as they become available.
We apologise for any inconvenience and appreciate your understanding.
investigating
We are currently experiencing a service disruption affecting crypto deposits and withdrawals across Uphold, Topper, and EasyBitcoin.
Our team is actively monitoring the situation and we will provide updates as they become available.
We apologise for any inconvenience and appreciate your understanding.
Service Disruption: Customer Identity Verification and Transactions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Due to an ongoing outage at a third-party provider, we are currently experiencing a service disruption affecting the following:
- New customer onboarding
- Identity verification submissions for existing customers
- Transactions requiring travel-rule compliance
Our system will recover automatically once our provider is back online. We are actively monitoring the situation and will provide updates as they become available.
We apologise for any inconvenience and appreciate your understanding.
June 2026
Temporary Base Network unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Base mainnet is having issues that are temporarily affecting certain services such as BASE deposits and withdrawals, Instant Credit, Earn and Exa Card
We’ll post regular updates here as more information becomes available: https://status.base.org/incidents/5c4gm1wzbjs4
Thanks for your understanding.
May 2026
Service Disruption: DAG & COQ
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing delays with Constellation (DAG) and Coq Inu (COQ) transactions affecting trading.
Our team is actively working to resolve the situation.
This issue impacts Uphold, Ascent, and Topper.
We apologize for any inconvenience and will provide updates as the situation progresses.
Service Disruption: Uphold Card
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are aware of an ongoing incident at Mastercard that may be affecting some Uphold Card users in the UK.
The following features may be intermittently impacted for some UK Uphold Card users:
- Viewing card details and PIN
- Card freezing
- Online payments requiring 3DS authentication
Please note that this issue is not affecting all cards or transactions. If you are currently able to use your card normally, no action is needed.
Mastercard is actively working to resolve this issue and we are...
April 2026
Service Disruption: Uphold Card
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for your patience while our team has been working to resolve this issue.
Several improvements have been implemented today to address the performance issues affecting the Uphold Card and reduce failed transaction. We are now monitoring the results closely.
US Uphold Card: Card transactions should now be processing normally. Any amounts that were debited from your Uphold balance for transactions previously declined at the merchant will be reversed automatically.
UK Uphold Card: Car...
investigating
We are currently investigating a service disruption affecting the Uphold Card.
US Uphold Card: Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be reversed automatically.
UK Uphold Card: Some Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once the issue is reso...
