Current answer
Uphold experienced a minor incident: Service Disruption: Uphold Card (US). ServiceAlert observed recovery on Oct 19, 2026.
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Incident Lifecycle
Affected Components
Uphold Debit Card
Incident Timeline
Investigating
We are currently investigating a service disruption affecting card transactions for US Uphold Card holders.
This issue is caused by an increase in failed authorizations at a third-party card processor. The teams are actively investigating the cause in collaboration with our engineering team.
As a result, some card transactions may be declined at the point of sale. We recommend using an alternative payment method where possible while we work to resolve this.
We will continue to monitor the situation closely and provide updates as they become available.
We apologise for any inconvenience and appreciate your understanding.
This issue is caused by an increase in failed authorizations at a third-party card processor. The teams are actively investigating the cause in collaboration with our engineering team.
As a result, some card transactions may be declined at the point of sale. We recommend using an alternative payment method where possible while we work to resolve this.
We will continue to monitor the situation closely and provide updates as they become available.
We apologise for any inconvenience and appreciate your understanding.
Oct 19, 2026 at 7:10 PM UTC
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