Crypto deposit and withdrawal delays

We are continuing to monitor for any further issues.

We’ve implemented a fix despite the continued outage at a key technology partner, allowing crypto deposits for most supported assets to resume on both Uphold Wallet and Topper.

We’re working through the backlog and expect pending deposits to clear shortly, subject to our standard checks.

Deposits & Withdrawals for the following assets remain delayed until our partner restores service:

CSPR; CCD; KAS; BTC on Lightening; STX; STRK; IOTA; USDC on XRPL; SHX

Thank you for your patience as we clear the remaining transactions and restore full service.

Uphold: Crypto deposit and withdrawal processing continues to improve as the backlog clears, though a small number of transactions remain delayed.

Topper: Deposit and withdrawal processing is now recovering, with some delays as we work through pending transactions.

Uphold: c.80% of crypto deposits and withdrawals are now processing successfully, though some delays remain while we tackle the backlog. We’re working to release the remaining transactions.

Topper: Deposits and withdrawals remain temporarily on hold.

We’re sorry for the continued disruption and appreciate your patience. We’ll share further updates as we make progress.

While we continue to monitor the issue with our third-party provider, we’ve implemented a workaround and are beginning to release pending crypto deposits and withdrawals. Some delays may continue while we clear the backlog.

We’re sorry for the disruption and the time you’ve had to wait. Thank you for your patience.

Crypto deposits and withdrawals continue to experience delays. We remain in close contact with our third-party provider, who has assured us that resolving this issue remains their highest priority.

Delayed deposits and withdrawals will complete once the issue is resolved. All other services, including fiat deposits and withdrawals, are operating normally.

We apologise for the continued disruption and will share further updates as soon as we have more information.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Crypto deposits and withdrawals are currently experiencing delays due to a service disruption at our third-party transaction monitoring partner.

We are in contact with the provider and monitoring progress. We’ll provide a further update as soon as more information is available.

We apologise for the inconvenience.