We have identified the root cause of the service degradation affecting Managed Object Storage in our Singapore (SG-SIN1) data center and have deployed a fix.
We currently monitoring the system to ensure long-term stability.
Thank you for your patience, and we apologize for any inconvenience caused. If you experience any issues, please contact our support team via live chat or at support@upcloud.com.
identified
We have identified a service degradation issue affecting Managed Object Storage in our Singapore (SG-SIN1) data center.
The issue causes periodic latency spikes and HTTP 503 errors that last 10 to 15 minutes. We have identified the root cause and are actively working to resolve the issue and fully restore service.
We apologize for the inconvenience and will provide further updates as soon as possible.
If you have any questions, please contact our support team via live chat or email support@upcloud.com
A fix has been implemented and we are monitoring the results.
investigating
We are investigating a File Storage service backend issue that is affecting some File Storage services in our FI-HEL2 data center.
We noticed some unwanted failovers for some File Storage NFS services and as a safety measure we are performing some more failovers to resolve and isolate the remaining issues and return the backend to its normal state.
During these additional failovers for some of FI-HEL2 the File Storage NFS services can happen.
We are sorry for the inconvenience.
A fix has been implemented and we are monitoring the results.
investigating
We are investigating a storage backend issue that is affecting some resources including cloud servers in our DE-FRA1 data center.
We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this.
If you have any questions or concerns, please feel free to contact our 24/7 live support in our control panel or via email at support@upcloud.com.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
[SG-SIN1]: Compute node issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team continues to be fully engaged and focused on finding a mitigation. To avoid unexpected complications during the recovery process, please refrain from attempting server management operations, including Start, Restart, Shut down, and Force Shutdown.
We apologize for the inconvenience and appreciate your patience as we continue working to address the situation. If you have any questions or concerns regarding your services, please reach out to our Support team via Live Chat or via email...
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue with one of the compute nodes in our SG-SIN1 data centre. The problem may cause affected cloud servers to become slow or unresponsive.
We are working to bring all affected servers back online and resolve the situation as soon as possible.
Issue with new Cloud Server Deployments
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have been monitoring the fix implemented earlier and all internal systems are performing as expected. All affected services have been fully restored.
We will continue to monitor the situation until we can confirm the full resolution of the issue. If you continue to experience any persistent issues with your cloud services in the US-SJO1 region, please reach out to our support team immediately via Live Chat or email support@upcloud.com
identified
We have identified the cause of the issue and applied a fix.
While we are seeing signs of new Cloud Server deployment operations recovering, we are continuing to work on a permanent resolution to prevent a recurrence.
If you have any questions or concerns regarding your services, please reach out to our support team via Live Chat or email support@upcloud.com
investigating
We are currently investigating reports of issues affecting the deployment of new Cloud Servers in our US-SJO1 data center.
We sincerely apologize for the inconvenience and will share more information as soon as it becomes available.
March 2026
[US-NYC1]: Storage backend issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating a storage backend issue that is affecting some cloud servers in our US-NYC1 data centre.
[FI-HEL1]: Compute Node Issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have restored all affected cloud servers to normal operating status and continue to monitor the situation.
If your server is still not fully functional, please contact our support at support@upcloud.com or reach out to us via live chat at hub.upcloud.com
We apologise for the incident.
identified
We are continuing to work on this issue to ensure all services are fully restored to normal operation. Normal operational status has been restored across the majority of our cloud infrastructure and managed services.
identified
We are continuing to work on this issue to ensure all services are fully restored to normal operation.
identified
We are continuing to work on this issue to ensure all services are fully restored to normal operation.
identified
We are continuing to work on this issue to ensure all services are fully restored to normal operation. The earlier fix is still finishing propagating to all managed resources.
identified
Our team is working to ensure all services are fully restored and operating normally. We have deployed a fix for the issue affecting the managed resources. It may take a short time for these changes to take effect across all resources.
If you have any questions or concerns regarding your services, please reach out to our support team via live chat at hub.upcloud.com or via email: support@upcloud.com
identified
We have identified a compute node issue affecting some Cloud Servers, Managed Load Balancers and Managed Kubernetes services in our FI-HEL1 data center.
You may experience unresponsive servers, delays or failures in provisioning new resources, or errors when managing existing clusters and load balancers in this zone. We are working to bring all affected services back online and resolve the situation as soon as possible.
If you have any questions or concerns regarding your services, please r...
[APAC-1]: Object Storage 503 Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We thank you for your continued patience throughout this process and apologize for any impact.
The incident is now resolved, and all affected services should be operational. For any further issues, please contact our Support team via live chat or email at support@upcloud.com
We are compiling a detailed post-mortem to outline the sequence of events, the steps taken to rectify the situation, and the measures we are implementing to prevent such occurrences in the future.
We understand the gra...
investigating
We are currently investigating an issue affecting Managed Object Storage in our APAC-1 location, specifically returning 503 errors during operations sporadically.
We apologise for the inconvenience and will provide further updates as more information becomes available.
[Europe-1] Object Storage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently witnessing degraded performance with our Object Storage instances in our Europe-1 zone.
We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this.
If you have any questions or concerns, please feel free to contact our 24/7 live Support team in our control panel or by emailing support@upcloud.com.
