We have identified the root cause of the service degradation affecting Managed Object Storage in our Singapore (SG-SIN1) data center and have deployed a fix.
We currently monitoring the system to ensure long-term stability.
Thank you for your patience, and we apologize for any inconvenience caused. If you experience any issues, please contact our support team via live chat or at support@upcloud.com.
identified
We have identified a service degradation issue affecting Managed Object Storage in our Singapore (SG-SIN1) data center.
The issue causes periodic latency spikes and HTTP 503 errors that last 10 to 15 minutes. We have identified the root cause and are actively working to resolve the issue and fully restore service.
We apologize for the inconvenience and will provide further updates as soon as possible.
If you have any questions, please contact our support team via live chat or email support@upcloud.com
A fix has been implemented and we are monitoring the results.
investigating
We are investigating a File Storage service backend issue that is affecting some File Storage services in our FI-HEL2 data center.
We noticed some unwanted failovers for some File Storage NFS services and as a safety measure we are performing some more failovers to resolve and isolate the remaining issues and return the backend to its normal state.
During these additional failovers for some of FI-HEL2 the File Storage NFS services can happen.
We are sorry for the inconvenience.
A fix has been implemented and we are monitoring the results.
investigating
We are investigating a storage backend issue that is affecting some resources including cloud servers in our DE-FRA1 data center.
We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this.
If you have any questions or concerns, please feel free to contact our 24/7 live support in our control panel or via email at support@upcloud.com.
Legacy Incident Archive
16 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Cloud Server Deployment Error
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We thank you for your continued patience throughout this process and apologize for any impact.
The incident is now resolved, and all affected services should be operational. For any further issues, please contact our Support team via live chat or email at support@upcloud.com.
We are compiling a detailed post-mortem to outline the sequence of events, the steps taken to rectify the situation, and the measures we are implementing to prevent such occurrences in the future.
We understand the gr...
identified
A fix has been implemented, and new Cloud Server deployments are now proceeding without errors. We are currently cleaning up Cloud Servers that were left in an error state during the incident.
identified
We have identified the cause of the issue affecting Cloud Server Deployments and are actively working on a fix.
The issue may impact new Cloud Server Deployments. Please refrain from attempting management operations, including Start, Restart, Shut down, and Force Shutdown, to avoid unexpected complications while we work to bring all affected services back online as swiftly as possible.
We apologize for the inconvenience and will provide further updates as more information becomes available....
identified
The issue has been identified, and we are working on fixing it. It affects all new deployments in all zones.
Live Chat Temporarily Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing technical issues with our Live Chat system.
You can still reach our support team by emailing support@upcloud.com. We apologise for the inconvenience and we will provide an update as soon as live chat is restored.
July 2026
[EUROPE 2]: Object Storage Issue Identified
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix have been implemented and we are monitoring this.
identified
We have identified an issue with our Europe 2 Object Storage in our DE-FRA1 data centre. The problem may cause affected services to not be able to read or write to the object storage.
We are working to bring all affected services back online and resolve the situation as soon as possible.
June 2026
DNS Resolution Issues in FI-HEL1 and FI-HEL2
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have resolved the DNS resolution issue that was causing increased response times. Impacting our control panel https://hub.upcloud.com/ and certain cloud services in the FI-HEL1 and FI-HEL2 data centres.
All systems are now stable, and there should be no further visible impact. We are continuing to monitor performance closely while we investigate the root cause.
We apologise for the inconvenience.
If you have any questions, please don't hesitate to contact us via email support@upcloud.co...
Payment processor issues with American Express
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and Euro (EUR) payments utilizing American Express cards are once again processing normally. We are continuing to monitor the situation closely to ensure ongoing stability.
If you have any questions or need further assistance, please reach out to us via email at support@upcloud.com or via Live Chat in our control panel: https://hub.upcloud.com
identified
The problem has been identified and we are working on a resolution. It specifically affects payments made in Euro, with American Express cards.
As a workaround, customers can use an alternative payment method while we work with our payment provider to resolve the issue. Available payment methods are listed here: https://upcloud.com/docs/getting-started/billing/payment-methods/
We will provide further updates as they become available. If you have any questions or need further assistance, ple...
investigating
We are investigating an issue affecting American Express card payments, for which we are seeing increased failure rates. All other payment methods remain fully operational. We would recommend those using American Express for Automated payments to check that these have been successful.
As a workaround, customers can use an alternative payment method while we work with our payment provider to resolve the issue. Available payment methods are listed here: https://upcloud.com/docs/getting-started...
[SG-SIN1]: Networking issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have restored all affected Managed Kubernetes and Managed Object Storage to normal operating status and will continue to monitor the situation.
🟢 Managed Kubernetes Cluster Workloads: Not Affected (100% Uptime)
🟢 Kubernetes API / kubectl: Not Affected
🟢 UpCloud Managed Kubernetes API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters)
🟢 Managed Object Storage Workloads: Not Affected (100% Uptime)
🟢UpCloud Managed Objec...
identified
We have identified an issue with network connectivity in our SG-SIN1 data centre and AU-SYD1
🟢 Managed Kubernetes Cluster Workloads: Not Affected (100% Uptime)
🟢 Kubernetes API / kubectl: Not Affected
🔴 UpCloud Managed Kubernetes API & Control Panel Section: Temporarily Unavailable (Cannot create, view, delete, scale, or modify clusters)
🟢 Managed Object Storage Workloads: Not Affected (100% Uptime)
🔴 UpCloud Managed Object Storage API & Control Panel Section: Temporarily U...
investigating
We are currently investigating this issue.
identified
We have identified an issue with network connectivity in our SG-SIN1 data centre. The affected cloud servers may experience slow connections or become unreachable.
We are working to restore connectivity and resolve the situation as soon as possible.
May 2026
Error with new cloud service deployments
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented the fix and isolated the issue. And we will keep monitoring the situation.
We sincerely apologise for any inconvenience.
And if you have any issues or questions, please don't hesitate to contact us via email: support@upcloud.com or via live chat from our control panel.
investigating
We are currently investigating an issue affecting new cloud service deployments.
We apologise for the inconvenience and will provide an update in 30 minutes with more information.
[SG-SIN1]: Managed Kubernetes Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the root cause of the issues affecting the Managed Kubernetes service in the SG-SIN1 region.
Our team is currently working on a resolution to address the issue.
We will provide further updates once the fix is applied.
investigating
We are currently investigating an issue affecting the Managed Kubernetes Service in our SG-SIN1 region.
Users may find that their clusters are stuck in a Pending state. Our team is currently investigating the issue to identify the root cause.
We will provide additional updates as more information becomes available. We apologise for any inconvenience this may cause.
Control Panel https://hub.upcloud.com/ login issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We have identified an issue causing slowness with new logins to our control panel at https://hub.upcloud.com/ And we are currently working on fully stabilising the situation.
This may also delay calls to our API, and dependent systems such as Terraform.
Please note that this issue does not affect your active cloud services.
If you experience any issues, please do not hesitate to contact our support team via email support@upcloud.com.
We apologise for the inconvenience.
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified an issue causing latency and timeouts when accessing or managing Managed Object Storage in the Europe-1 region.
Users may experience temporary timeouts or failure which management operations or to load bucket details. All other Managed Object Storage regions (Europe-2, Europe-3, US-1, APAC-1) are unaffected.
If you have any questions or concerns regarding your services, please reach out to our support team via live chat at https://hub.upcloud.com/ or via email: support@up...
