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0%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
SMS Delivery Failures from Twilio to Orange Guinea
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone Numbers
We have observed a recovery in voice calls from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in France
We have observed a recovery in SMS delivery between Twilio Long Codes and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery between Twilio Long Codes and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and delivery failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Delayed Messaging Logs and Status Callbacks in IE1 Region
SMSConversationsMessaging InsightsProgrammable Messaging API
monitoring
The data processing delay impacting the Messaging Logs API, Messaging Status Callbacks, Messaging Insights, Internally Routed Messages and SMS delivery updates in the Ireland region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
investigating
We are actively investigating a data processing delay impacting the Messaging Logs API, Messaging Status Callbacks, Messaging Insights, Internally Routed Messages and SMS delivery updates in the Ireland region. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
We are actively investigating a data processing delay impacting the Messaging Logs API, Messaging Status Callbacks, and Internally Routed Messages in the Ireland region. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Cellcom Israel
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have detected impact on the the london-ix edge in ie1 TNX. The issue appears degraded rather than completely unusable, potentially affecting calls routing through specific carriers connecting to Ireland.Customer impact has not yet been confirmed.
investigating
Our monitoring systems have detected a potential issue with calls placed or received via carriers in Europe. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
SMS Delivery Delays from Twilio to Banglalink Bangladesh
We have observed a recovery in SMS delivery from Twilio to Banglalink network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Banglalink network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Banglalink network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Banglalink network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Legacy Incident Archive
793 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Error When Submitting Tickets on help.twilio.com
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
monitoring
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identified
Our engineers have identified an issue with submitting support tickets on help.twilio.com and are working to deploy a fix. The issue is intermittent and the current workaround is to refresh the page. We expect to provide another update in 1 hour or as soon as more information becomes available.
investigating
Our monitoring systems have detected a potential issue with the support ticket submission page on help.twilio.com. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for T-Mobile in United States
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
MMS Delivery Delays from a Subset of Twilio Short Codes to Verizon United States
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in South Africa
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from Twilio to Lycamobile SARL France
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to Lycamobile SARL network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lycamobile SARL network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lycamobile SARL network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Tigo Guatemala
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Multiple Networks in South Africa
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS Delivery Delays between Twilio Numbers and Multiple Networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from Twilio Phone Numbers to Elisa and Telia Finland
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Elisa and Telia network subscribers in Finland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Elisa and Telia network subscribers in Finland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Elisa and Telia network subscribers in Finland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and high latency to Verizon in United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
