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88.7%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.3%
28
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been applied and checkout for Teachable Payments is operating normally again. Students can now complete purchases on this gateway. We’re monitoring to confirm full stability and will post a final confirmation once monitoring is complete.
identified
We’ve identified an issue affecting checkout for schools using Teachable Payments. Students are currently unable to complete purchases on this gateway. Our team is actively working on a fix, and we expect service to be restored within approximately 1 hour.
Update: The issue has been fixed and we are now monitoring to confirm full stability. Products and PDP (Product Detail Page) pages are back to normal activity, and checkout remains fully operational. We'll post a final confirmation once monitoring is complete.
identified
Update: We've identified the root cause of the incident and our team is actively working on a fix. Checkout has been restored and is operating normally. We'll continue to monitor stability and will provide a further update shortly.
investigating
We're investigating a reported incident affecting Teachable's general stability. Our team is actively working on a resolution and will provide an update as soon as possible.
A fix has been deployed for the recent enrollment delays.
Note: for a new enrollment to show up in the Admin, it could take some time. We're working to improve this, and we're monitoring the system.
investigating
We are currently investigating a delay in enrollment after students complete their purchase, which may be impacting some users.
Service Update: Onboarding Restored, Monitoring in Progress
Service Update: Onboarding Restored, Monitoring in Progress
Onboarding is back up and running. All services affected by the payment processing integration issue, including Payouts, are now fully operational.
Our team is actively monitoring to confirm stability.
Thank you for your patience throughout this incident.
identified
We are continuing to work on a fix for this issue.
identified
Service Update: Payouts Restored, Onboarding Still Unstable
Payouts are now back up and running, pending payouts are being processed as expected.
Onboarding is still experiencing instability, and we continue working to fully resolve the issue. We'll update this page as soon as it's back to normal.
Thank you for your patience.
identified
We are currently experiencing a temporary disruption affecting Onboarding and Payouts due to an issue with our payment processing integration. Both services are currently unavailable.
Our team is actively working to resolve this and restore full functionality as quickly as possible. Any pending payouts will be processed in the next payout wave once service is restored, within the next 24h.
We are also assessing the impact on affected accounts and will follow up directly with more details as...
We’ve identified and implemented a fix for the issue affecting purchases through Teachable Checkout. Checkout functionality has been restored, and customers should now be able to complete their purchases normally.
identified
Fix identified for checkout issues.
We’ve identified the cause of the checkout issue and have a fix in progress. Our team is actively working to implement the solution and restore normal checkout functionality as quickly as possible.
We’ll share another update once the fix is in place.
investigating
We’re currently investigating reports of customers being unable to complete purchases through Teachable checkout. Some customers may see a “Failed to fetch” error when attempting to make a payment.
Our team is actively investigating the issue and working to restore normal checkout functionality as quickly as possible. We’ll share another update as soon as we have more information.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Creator admin inaccessible
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved, and we’re actively monitoring the system.
identified
A fix is currently in progress, and we’ll share updates as they become available.
investigating
We're currently investigating an issue where areas of the creator admin show an error that doesn't resolve upon browser refresh.
June 2026
PDFs showing incorrect placeholder document
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We've identified an issue causing file previews to display an incorrect placeholder document rather than the uploaded file. Our team is actively investigating and we'll post an update as soon as we have more information.
Platform Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Our team has identified an issue resulting in [ex: widespread] platform outages. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.
Issue with School Plans & Feature Access
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.
investigating
Our team has identified an issue resulting in incorrect school plans information and feature access issues. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.
May 2026
Slower load times of creator admin dashboard for some schools
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our team has identified an issue leading to slower load times of the admin dashboard, particularly for schools with large numbers of students. We are actively working to resolve this issue and will deploy a fix as quickly as possible. We apologize for the inconvenience. Thank you for your patience.
April 2026
Intermittent failure loading lecture details in mobile app
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed. We’ll continue monitoring to ensure everything is working as expected. We apologize for any inconvenience and appreciate your patience.
identified
The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.
Liquid Errors in Upsell Links
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.
Failed monthly payout for some schools and Author/Affiliate users
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve found and resolved the issue causing failed payouts on our Monthly Payment Gateway.
We will begin reprocessing the failed payouts as soon as possible and will update the page when all payouts have been sent and received successfully.
investigating
We’ve identified an issue impacting the April 1st payout for some schools on the Monthly Payment Gateway, as well as some Affiliate and Author users.
We apologize for the disruption and are working to resolve the problem and resend the impacted payouts as soon as possible.
March 2026
Experiencing elevated errors and degraded performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.
identified
Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.
investigating
Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.
Platform Latency
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.
investigating
Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.
