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92.5%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The root cause of the issue has been identified, and our engineering team is actively working on a fix. Newly created items may still not appear in search results temporarily.
As a workaround, please use List View or access items directly using their URL:
accountname.tpondemand.com/entity/{entityid}
We will share another update once the fix is deployed.
investigating
We are continuing to investigate this issue and will provide updates to the incident as new information becomes available. Newly created items are currently not appearing in search results.
As a workaround, please use List View or access items directly using their URL:
accountname.tpondemand.com/entity/{entityid}
investigating
We are continuing to investigate this issue and will provide updates to the incident as new information becomes available. Newly created items are currently not appearing in search results.
As a workaround, please use List View or access items directly using their URL:
accountname.tpondemand.com/entity/{entityid}
investigating
We are continuing to investigate this issue. Newly created items are currently not appearing in search results.
As a workaround, please use List View or access items directly using their URL:
accountname.tpondemand.com/entity/{entityid}
investigating
We are currently investigating this issue.
Newly created items are not available in search.
History event based Automation Rules are not triggered
We have identified the root cause of the search service disruption and applied a mitigation. The service is currently unavailable while it recovers.
We are actively monitoring progress and will provide updates as the situation develops.
investigating
We are currently investigating this issue.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
US Frontdoor authentication errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue with the IBM Verify service which is resulting in failed authentication through Frontdoor.
Intermittent login difficulty on IBM Support portal
Source not attested
Last archived state: resolved
View archived record details
monitoring
The IBMid authentication service was experiencing issues that may prevent some customers from logging in to the IBM Support Portal (support.ibm.com). Customers who are still unable to login and have a critical Severity 1 issue that cannot wait for portal access to be restored should contact IBM Support directly by phone.
April 2026
Performance Degradation / General Slowness
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Targetprocess unavailable - US cluster
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate the issue and believe it may be related to a network problem. Further updates will be provided as we learn more.
investigating
We are still investigating the issue and will provide further updates as more information becomes available.
investigating
We are actively investigating the issue. Further updates will be posted shortly.
Targetprocess Service Interruption on US cluster
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate the issue.
investigating
We are currently investigating this issue.
Error Communicating with Custom Quick Filters & Solution Library
