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94.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Web ApplicationDesktop ApplicationMobile Applications
monitoring
Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion.
monitoring
Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion.
monitoring
Our engineers are seeing recovery for most users, but are continuing to work on full restoration for those still experiencing issues.
monitoring
Our engineers are still monitoring system performance to ensure everything is operating normally.
monitoring
Our engineers have put a fix into place and are monitoring the situation.
investigating
We are currently investigating reports of issues regarding inability to access the service. Users may experience slower response times, temporary failures when attempting to sign in (or reaching the website), and/or the apps being disconnected. Engineers are actively analyzing system metrics to isolate the issue and restore normal performance.
Our support team currently experiencing limited access to internal tools due to network maintenance. SugarSync accounts and data are unaffected; customers can log in and use the service as normal.
Our team is actively working to restore full support capabilities. If you need assistance, please <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">submit a ticket⭷</a>, and we will respond as soon as systems are fully restored.
investigating
We are continuing to investigate this issue.
investigating
Due to internal network maintenance, support is currently experiencing an issue with our internal system to access accounts. This is affecting support only; customer access to accounts is not affected. Our engineers are working diligently to resolve the issue. In the interim, <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">click here ⭷</a> to submit a support ticket that will be answered as soon as possible.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Login and connectivity issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have identified the cause of issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.
investigating
Our engineers are currently working on resolving a system issue that is affecting connectivity and access to SugarSync. More information will be posted here as it becomes available.
Login and connectivity issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have identified the cause of the widespread system issue affecting connectivity and access to SugarSync. All systems appear to be functioning now and are being monitored closely.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Our engineers are currently investigating a widespread system issue that is affecting connectivity and access to SugarSync, including the website. More information will be posted here as it becomes available.
Email Message Delays
minorSource not attested
Last archived state: resolved
View archived record details
identified
An ongoing Google-related issue with email messages has resulted in extended delays in response. You can check the status of the issue here - https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT
