New Multi-region uptime checks and custom-domain status pages

Support Limited Due to Internal Maintenance

Major Impact Resolved Duration: 8m August 26, 2026
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Current answer

SugarSync experienced a major incident: Support Limited Due to Internal Maintenance. ServiceAlert observed recovery on Aug 26, 2026.

Official SugarSync status page Current SugarSync status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating Investigating
Affected Components
Ticketing/Email Telephone

Incident Timeline

Investigating
Our support team currently experiencing limited access to internal tools due to network maintenance. SugarSync accounts and data are unaffected; customers can log in and use the service as normal.

Our team is actively working to restore full support capabilities. If you need assistance, please <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">submit a ticket⭷</a>, and we will respond as soon as systems are fully restored.
Aug 26, 2026 at 4:26 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 26, 2026 at 4:23 PM UTC
Investigating
Due to internal network maintenance, support is currently experiencing an issue with our internal system to access accounts. This is affecting support only; customer access to accounts is not affected. Our engineers are working diligently to resolve the issue. In the interim, <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">click here ⭷</a> to submit a support ticket that will be answered as soon as possible.
Aug 26, 2026 at 4:21 PM UTC
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