Current answer
SugarSync experienced a major incident: Support Limited Due to Internal Maintenance. ServiceAlert observed recovery on Aug 26, 2026.
Looking for an update now? Check the current status, or follow SugarSync for future changes.
Incident Lifecycle
Affected Components
Ticketing/Email
Telephone
Incident Timeline
Investigating
Our support team currently experiencing limited access to internal tools due to network maintenance. SugarSync accounts and data are unaffected; customers can log in and use the service as normal.
Our team is actively working to restore full support capabilities. If you need assistance, please <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">submit a ticket⭷</a>, and we will respond as soon as systems are fully restored.
Our team is actively working to restore full support capabilities. If you need assistance, please <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">submit a ticket⭷</a>, and we will respond as soon as systems are fully restored.
Aug 26, 2026 at 4:26 PM UTC
Investigating
We are continuing to investigate this issue.
Aug 26, 2026 at 4:23 PM UTC
Investigating
Due to internal network maintenance, support is currently experiencing an issue with our internal system to access accounts. This is affecting support only; customer access to accounts is not affected. Our engineers are working diligently to resolve the issue. In the interim, <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">click here ⭷</a> to submit a support ticket that will be answered as soon as possible.
Aug 26, 2026 at 4:21 PM UTC
Was your business affected by this SugarSync outage?
Follow SugarSync and route available status alerts to email or a team channel.