Current answer
SugarSync experienced a major incident: Login / Access Degradation. ServiceAlert observed recovery on Sep 10, 2026.
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Incident Lifecycle
Affected Components
Web Application
Desktop Application
Mobile Applications
Incident Timeline
Monitoring
Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion.
Sep 9, 2026 at 9:51 PM UTC
Monitoring
Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion.
Sep 9, 2026 at 9:44 PM UTC
Monitoring
Our engineers are seeing recovery for most users, but are continuing to work on full restoration for those still experiencing issues.
Sep 9, 2026 at 3:20 PM UTC
Monitoring
Our engineers are still monitoring system performance to ensure everything is operating normally.
Sep 8, 2026 at 9:43 PM UTC
Monitoring
Our engineers have put a fix into place and are monitoring the situation.
Sep 8, 2026 at 3:38 PM UTC
Investigating
We are currently investigating reports of issues regarding inability to access the service. Users may experience slower response times, temporary failures when attempting to sign in (or reaching the website), and/or the apps being disconnected. Engineers are actively analyzing system metrics to isolate the issue and restore normal performance.
Sep 8, 2026 at 3:05 PM UTC
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