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15.2%of 46 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are observing an intermittent issue affecting WhatsApp Campaigns.
Incident Start Time: 2026-08-26 12:10 UTC
Impact: Customers may be unable to select contacts when creating campaigns, or experience issues with campaigns being processed and sent.
Our teams are actively working to resolve the issue and will provide further updates as they become available.
We are currently observing delivery issues in Germany - 1&1.
Incident Start Time: 2026-08-25 18:49 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Canada - ICE Wireless.
Incident Start Time: 2026-08-20 02:44 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Delivery Issue Denmark - Nuuday
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Denmark - Nuuday.
Incident Start Time: 2026-07-01 20:29 UTC
Impact: Failed/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
June 2026
Delivery Issue Mexico - AT&T Mexico
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues towards Mexico - AT&T Mexico.
Incident Start Time: 2026-06-29 22:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Paraguay - Tigo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Paraguay - Tigo
Incident Start Time: 2026-06-29 18:08 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue United Kingdom - Vodafone
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in United Kingdom - Vodafone
Incident Start Time: 2026-06-29 10:56 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue United Kingdom - Lycamobile
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in United Kingdom - Lycamobile
Incident Start Time: 2026-06-29 09:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
The issue affecting WhatsApp messaging has been resolved, and we are seeing traffic return to normal. We are currently monitoring the system closely to ensure everything remains stable. Thank you for your patience while we worked through this.
identified
We have identified the cause of the disruption affecting WhatsApp messaging. Our team is actively working on the resolution in coordination with our external partner to restore full functionality. We are monitoring the progress closely and will provide another update as soon as the service is back to normal.
investigating
We are currently looking into a disruption affecting WhatsApp messaging within Sinch Engage Classic. At the moment, both incoming and outgoing messages may not be processed as expected for some customers. Our team is actively working to resolve the issue, and we will share updates here as soon as we have more information.
Delivery Issue United Kingdom - Lycamobile
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in United Kingdom - Lycamobile.
Incident Start Time: 2026-06-28 15:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Mayotte - Orange Mayotte
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Orange Mayotte - Mayotte
Incident Start Time: 2026-06-26 21:56 UTC
Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Reunion - Orange
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Reunion - Orange
Incident Start Time: 2026-06-26 21:48 UTC
Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Customer Dashboard - Conversation API
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently facing a degradation on our customer dashboard affecting Conversation API users.
Users may experience issues with their apps after resetting channel credentials.
Our engineers are currently working on resolving the issue.
